Troubleshooting - PROZIS LOTUS Manual Del Usuario

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the appliance, and press the retractable round connection pin until it connects with the round
connection point on the appliance.
Note: When installing the Roller, make sure you connect the square connection pin with the
square connection point and the retractable round connection pin with the round connection
point.
Lock Function:
To lock: With the appliance switched off, long-press the power button for about 3 seconds.
The Lock Indicator light will switch from red to blue 4 times. At this point, the appliance is
locked and cannot be switched on.
To unlock: Long-press the power button for 3 seconds. The Lock Indicator light will switch
from red to blue 4 times. You can now short press the power button to switch the appliance
on.
Stop Rotation & Self-Recovery:
Stop rotation: If excessive pressure is applied to the skin while using the roller, the appliance
will stop working automatically.
Self-recovery: After 1 second, the roller will start working automatically.
Using the Appliance:
1. Press the Power Button to switch on the appliance. Place the Roller over the area you
need to exfoliate and move it slowly over the skin.
2. After using the appliance, press the Power Button to switch it off. Wipe any remaining
residue from your feet.

Troubleshooting

Some issues that arise may be solved by the user. If the problem persists after having tried
the following solutions, please contact Prozis customer service.
PROBLEM CAUSE
The appliance does not The battery is running low or
work. out of power.
The Charging Indicator The USB cable was not inserted
does not light up. correctly.
The roller does not work The roller may be installed in
when the Power Button is the opposite direction.
pressed.
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SOLUTION
Charge the appliance as
described.
Insert the USB correctly as
described.
Connect the square con-
nection pin with the square
connection point and the
retractable round connection
pin with the round connection
point.
PROBLEM CAUSE
The results are not what The Roller is damaged or worn
you expected. out.
The results are not what The Roller has been installed
you expected. incorrectly.
Warranty statement
All electrical and electronic products commercialized by Prozis via www.prozis.com are cov-
ered by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-profession-
al purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a
2-year period, counting from the date of initial purchase by a consumer and respective deliv-
ery, or for longer if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact
Prozis customer service via the communication channels provided on the Prozis website,
and follow the provided instructions or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented
by the original customer. This proof of purchase may be the original invoice or receipt, as
long as it includes information regarding the date of purchase and the product's model
name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does
not apply to any repairs, or damage caused directly by such repairs, that have impacted or
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SOLUTION
Replace the roller according
to the Manual.
Replace the roller according
to the Manual.
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