The Control Panel Displays A Communication Trouble Condition; No Signals Are Arriving At The Central Station, But No Trouble Conditions Are Displayed Either; Not Receiving Internal Signals Generated Directly From 3G4000W. For Example, Test Transmissions, Zone Alarms, Troubles Etc; The Phone Line Is Seized When The 3G4000W Is Connected - Johnson Controls tyco 3G4000W Manual

The control panel displays a communication trouble condition.

• Ensure the control panel is programmed for SIA or Contact ID reporting formats.
• Ensure the control panel does not have pulse dialing enabled.
• Check if the control panel is indicating a TLM trouble and check wiring if so.
• If the 3G4000W red light is flashing, refer to the troubleshooting guide.
• Ensure the programmed receiver has been initialized with the central station.
• Ensure any programmed PTM phone numbers match the panel's dialed numbers.
No signals are arriving at the central station, but no trouble conditions are
displayed either.
• Ensure the control panel is correctly programmed for central station communications. Verify
phone numbers, call directions, format and reporting codes are correctly programmed.
• Ensure the control panel's account number is programmed and correct.
• Check if programmed or automatic SIA or Contact ID reporting codes are used. If programmed
reporting codes are enabled, ensure all events that must be communicated have an appropriate
reporting code programmed.
• Ensure communications are enabled in the control panel. There is often a single option that can
be used to enable or disable all system communications.
• Connect a handset to T1 and R1 of the 3G4000W in monitor mode to verify that the control panel
is actually going off hook and dialing central station phone numbers.
Not receiving internal signals generated directly from 3G4000W. For
example, test transmissions, zone alarms, troubles etc.
• Ensure the 3G4000W was initialized with the correct DNIS and Account Number. This can be
checked by uploading the programming using DLS V.
• Ensure there are no trouble conditions present that may impair successful transmissions.
• In the case of zone alarms, swinger shutdown may be active. The Blue LED will flash once when
the 3G4000W attempts a transmission. If swinger shutdown is active the Blue LED will not flash as
the communication attempt has been suppressed.

The phone line is seized when the 3G4000W is connected.

• Verify that the Tip and Ring and T-1 and R-1 phone line wiring is correct and no shorts are
present.
• Ensure the Ringer Equivalency Number (REN) is not being exceeded on the line.
3G4000W 3G (HSPA) WIRELESS ALARM COMMUNICATOR INSTALLATION MANUAL 5.0 41