OHQFLHX[ FKDXG SHXW FDXVHU GHV EU€OXUHV
VpULHXVHV
: *DUGH] ELHQ YRWUH pTXLOLEUH 1·HVVD\H] SDV
G·DWWHLQGUH GX ERXW GHV EUDV RX Q·XWLOLVH]
SDV O·DSSDUHLO GHSXLV GHV VXUIDFHV LQVWDEOHV
WHOOHV TXH GHV pFKHOOHV DUEUHV SHQWHV
UDLGHV KDXWV GH WRvWV HWF
: 1·XWLOLVH] O·DSSDUHLO TXH OH MRXU RX VRXV XQH
ERQQH OXPLqUH DUWLILFLHOOH
: 1·XWLOLVH] O·DSSDUHLO TXH SRXU OHV WUDYDX[ LQ
GLTXpV GDQV FH PDQXHO RX PDQXHOV SRXU
OHV DFFHVVRLUHV HQ RSWLRQ
6e&85,7e '( /·$33$5(,/ (7
'$16 /( (175(7,(1
: 'pEUDQFKH] WRXMRXUV OD ERXJLH TXDQG YRXV
IDLWHV OH PDLQWLHQ VDXI OHV UpJODJHV GX UDOHQWL
: ,QVSHFWH] O·DSSDUHLO HW FKDQJH] OHV SLpFHV HQ
GRPPDJpHV RX EUDQODQWHV DYDQW FKDTXH XWL
OLVDWLRQ GH O·DSSDUHLO 5pSDUH] WRXWH IXLWH GH
FDUEXUDQW DYDQW G·XWLOLVHU O·DSSDUHLO 7HQH] O·DS
SDUHLO WRXMRXUV HQ ERQ pWDW GH IRQFWLRQQHPHQW
: 5HPSODFH] OHV SLqFHV GH OD WrWH GH FRXSH TXL
VRQW pEUpFKpHV FUDTXHOpHV FDVVpHV RX HQ
GRPPDJpHV GH Q·LPSRUWH TXHOOH DXWUH IDoRQ
: (QWUHWHQH] O·DSSDUHLO VHORQ OHV PpWKRGHV
UHFRPPDQGpHV &RQVHUYH] OH ILO GH FRXSH j
OD ERQQH ORQJXHXU
: 1·XWLOLVH] TXH OH ILO GH FRXSH GH PP
SRXFH GH GLDPqWUH GH PDUTXH 3RXODQ 352
1H XWLOLVH] SDV MDPDLV GH EURFKH GH FRUGH GH
ILFHOOH HWF
: ,QVWDOOH] ELHQ OD SURWHFWHXU UHTXLVH DYDQW
G·XWLOLVHU O·DSSDUHLO 8WLOLVH] OD WrWH GH FRXSH
VSpFLILpH $VVXUH] YRXV TX·HOOH HVW ELHQ
LQVWDOOpH HW TXH WRXWHV OHV SLqFHV VRQW ELHQ
VHUUpHV
: $VVXUH] YRXV TXH O·DSSDUHLO HVW FRUUHFWH
PHQW PRQWp VHORQ FH PDQXHO
: )DLWHV OH UpJODJH GX UDOHQWL DYHF OH ERXW LQIp
ULHXU VXSSRUWp HQ KDXW DILQ TXH OH ILO QH
WRXFKH DXFXQ REMHW
: 7HQH] WRXWH DXWUH SHUVRQQH HORLJQpH SHQGDQW
TXH YRXV IDLWHV OH UpJODJH GX UDOHQWL
: (PSOR\H] H[FOXVLYHPHQW OHV DFFHVVRLUHV
HW OHV SLqFHV GH UHFKDQJH 3RXODQ 352 UH
FRPPDQGpHV
: )DLWHV IDLUH WRXWHV OHV UpSDUDWLRQVWRXW O·HQWUH
WLHQ TXL QH VRQW SDV p[SOLTXpV GDQV FH PDQXDO
SDU OH GGLVWULEXWHXU DXWRULVp GH VHUYLFH
6e&85,7e '8 &$5%85$17
: 9HUVH] OH FDUEXUDQW GHKRUV
: eORLJQH] YRXV GHV pWLQFHOOHV HW GHV IODPPHV
: (PSOR\H] XQ UpFLSLHQW DSSURXYp SRXU O·HVV
HQFH
: 1H IXPH] SDV HW QH SHUPHWWH] TXH SHU
VRQQH IXPH SUqV GX FDUEXUDQW QL SHQGDQW
O·XWLOLVDWLRQ GH O·DSSDUHLO
: eYLWH] GH UHQYHUVHU OH FDUEXUDQW RX OH KXLOH
(VVX\H] WRXW OHV GpYHUVHPHQWV GH FDUEXUDQW
: eORLJQH] YRXV DX PRLQV GH PqWUHV
SLHGV GH O·HQGURLW GH UDYLWDLOODJH DYDQW GH
PHWWUH OH PRWHXU HQ PDUFKH
: $UUrWH] OH PRWHXU HW ODLVVH] O·DSSDUHLO VH UHIURL
GLU DYDQW G·HQOHYHU OH ERXFKRQ GX UpVHUYRLU GH
FDUEXUDQW
: 5DQJH] WRXMRXUV OH FDUEXUDQW GDQV XQ UpFLSL
HQW DSSURXYp SRXU OHV OLTXLGHV LQIODPPDEOHV
75$163257 (7 (175(326$*(
: /DLVVH] OH PRWHXU VH UHIURLGLU HW IL[H] ELHQ
O·DSSDUHLO DYDQW GH OH JDUGHU RX GH OH WUDQV
SRUWHU GDQV XQ YpKLFXOH
: 9LGH] OH UpVHUYRLU GH FDUEXUDQW DYDQW GH
JDUGHU RX GH WUDQVSURWHU O·DSSDUHLO $ILQ GH
FRQVRPPHU WRXW OH FDUEXUDQW UHVWDQW GDQV OH
FDUEXUDWHXU PHWWH] OH PRWHXU HQ PDUFKH HW
ODLVVH] OH WRXUQHU MXVTX·j FH TX·LO V·DUUrWH
WRXW VHXO
: *DUGH] O·DSSDUHLO HW OH FRPEXVWLEOH GDQV XQ
HQGURLW R~ OHV YDSHXUV G·HVVHQFH QH SHXY
HQW SDV HQWUHU HQ FRQWDFW DYHF GHV pWLQ
FHOOHV QL GHV IODPPHV QXHV GHV FKDXIIHXUV
G·HDX GHV PRWHXUV RX GHV LQWHUUXSWHXUV
pOHFWULTXHV OH FKDXIIDJH FHQWUDO HWF
: *DUGH] O·DSSDUHLO GH IDoRQ TXH SHUVRQQH
QH SXLVVH VH EOHVVHU DFFLGHQWDOHPHQW
DYHF OH FRXSHXU GX ILO *DUGH] O·DSSDUHLO
GDQV OD SRVLWLRQ GH GpPDUUDJH RX RX YRXV
SRXYH] DFFURFKHU O·DSSDUHLO SDU O·D[H
: 7UDQVSRUWHU O·DSSDUHLO GDQV OD SRVLWLRQ GH
GpPDUUDJH
: *DUGH] O·DSSDUHLO KRUV GH OD SURWpH GHV HQ
IDQWV
5(0$548( 6e&85,7e
YLEUDWLRQV j WUDYHUV O·XWLOLVDWLRQ SURORQJpH G·DS
SDUHLOV j PRWHXU G·HVVHQFH VHUUpV GDQV OHV
PDLQV SHXW FDXVHU GHV GRPPDJHV DX[ YDLV
VHDX[ VDQJXLQV RX DX[ QHUIV GDQV OHV GRLJWV OHV
PDLQV HW OHV DUWLFXODWLRQV GHV SHUVRQQHV TXL VRQW
VXMHWV DX[ PDODGLHV GH OD FLUFXODWLRQ RX DX[ HQ
IOXUHV DQRUPDOHV /·XWLOLVDWLRQ SURORQJpH DX
WHPSV IURLG D pWp UHODWLRQpH DX[ GRPPDJHV GHV
YDLVVHDX[ VDQJXLQV GDQV GHV SHUVRQQHV TXL
DXWUHPHQW RQW XQH ERQQH VDQWp 6L YRXV DYH]
GHV V\PSWRPHV WHOV TXH O·HQJRXUGLVVHPHQW OD
GRXOHXU PDQTXH GH IRFHV FKDQJHPHQW GH FRX
OHXU RX WH[WXUH GH OD SHDX RX SHUWH GH VHQVDWLRQ
GDQV OHV GRLJWV OHV PDLQV RX OHV DUWLFXODWLRQV
DUUrWH] O·XWLOLVDWLRQ GH FHW DSSDUHLO HW FRQVXOWH]
XQ PpGHFLQ /HV V\VWqPHV DQWL YLEUDWLRQ QH
SHXYHQW SDV JDUDWQLU TXH FH W\SH GH SUREOqPHV
VHUD pYLWp /HV XWLOLVDWHXUV TXL WUDYDLOOHQW DYHF OHV
DSSDUHLOV j PRWHXU FRQWLQXHOOHPHQW GHYURQW VXU
YHLOOHU OHXU FRQGLWLRQ SK\VLTXH HW OD FRQGLWLRQ GH
O·DSSDUHLO VRLJQHXVHPHQW
5(0$548( 63e&,$/(
HQW HTXLSpH G·XQ VLOHQFLHX[ OLPLWHXU GH WHPSpUD
WXUH HW XQ pFUDQ SDUH pWLQFHOOHV DILQ GH VDWLVIDLUH
OHV FRQGLWLRQV GHV FRGHV GH &DOLIRUQLH HW
7RXWHV OHV WHUUHV ILVFDOHV ERLVpHV HW OHV
pWDWV GH &DOLIRUQLH ,GDKR 0DLQH 0LQQHVRWD
1RXYHOOH -HUVH\ 2UpJRQ HW :DVKLQJWRQ H[LJHQW
SDU ORL XQ pFUDQ SDUH pWLQFHOOHV GDQV EHDXFRXS
GH PRWHXUV GH FRPEXVWLRQ LQWHUQH 6L YRXV XWLOL
VH] O·DSSDUHLO R LO \ D GH WHOOHV UqJOHV YRXV rWHV
MXULGLTXHPHQW UHVSRQVDEOH GH O·LQVWDOODWLRQ HW GX
PDLQWLHQ GH FHV SLqFHV /H PDQTXH GH FHV FRQ
GLWLRQV HVW XQH YLRODWLRQ GH OD ORL 3RXU O·XVDJH
QRUPDO GH SURSULpWDLUH G·XQH PDLVRQ OH VLOHQ
FLHX[ HW G·XQ pFUDQ SDUH pWLQFHOOHV Q·H[LJHURQW
DXFXQ VHUYLFH $SUqV KHXUHV G·XWLOLVDWLRQ
QRXV UHFRPPDQGRQV TXH YRWUH VLOHQFLHX[ j HQ
WUHWHQLU RX HVW UHPSODFp SDU YRWUH GLVWULEXWHXU DX
WRULVp GH VHUYLFH
/·H[SRVLWLRQ DX[
9RWUH DSSDUHLO YL
