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TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to correct
any failures. Should you have further questions, call Health o meter
Customer Service at 1-800-815-6615.
Symptom
Scale does not turn on
Incorrect weight readings
Weight reading consistently
too high or too low
Possible Cause
1. Batteries are not inserted
correctly.
2. Batteries are not fully
charged.
1. Tray is touching a wall or
other object.
2. Tray is not level.
1. Scale out of calibration.
2. Possible broken wire in
the connector.
15
®
Professional Scales
Corrective Action
1. Check that batteries are
"seated" properly in battery
tray. See BATTERY
INSTALLATION section on
how to access the batteries
and check their positioning.
2. Check that fresh batteries
are properly inserted into
the battery tray.
1. To test, remove all objects
from tray. Turn scale on.
Display should read "0".
Gently push down on the
tray with your finger and
release. The display should
show some weight value
and then quickly return to
"0".
2. Ensure the tray is locked
completely onto the four
locking pins.
1. See Calibration section on
page 14 to recalibrate the
scale.
2. Contact Health o meter
Professional Scales
Customer Service at 1-800-
815-6615.
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