HP Photosmart 7400 Serie Guia De Inicio Rapido página 9

êxito ou a comunicação entre a impressora e o
nsulte esta página para obter as soluções
a documentação da impressora ou entre em
número 1-800-HP-INVENT.
essora e o computador, e certifique-se de que
are da impressora.
alizado for aberto, mas não reconhecer a
antes de concluir a instalação do software.
ação do software. Ao ser solicitado, conecte o
ante a instalação do software, é possível que um
steja sendo executado em segundo plano e
opiar os arquivos. Isso pode levar vários minutos.
estiver respondendo, reinicie o computador,
saia de todos os programas de software e, em
o as instruções na página 6. Nota: O seu
uando o computador for reiniciado.
tema for exibida durante a instalação, significa
o atende aos requisitos mínimos do sistema.
quisitos mínimos do sistema e reinstale o software
ndica que o computador está executando uma
e clique em Cancelar na caixa de diálogo
uir a instalação do software. Você deve atualizar
o do software HP Photosmart ou ele não
einstalar o software HP após a atualização do
HP Photosmart.
o ou arranhado. Se outros CDs funcionam, mas o
o CD esteja danificado. É possível fazer
com/support. Se outros CDs não funcionam,
M.
If the printer software did not install successfully or if the printer and computer are not
communicating properly after software installation, check this page for possible solutions. If you
still need help, check the printer documentation or contact Customer Care at 1-800-HP-INVENT.
Check all cable connections between the printer and computer, and ensure you are using the
most recent version of the printer software.
Problem: If the Found New Hardware Wizard opens but doesn't recognize the printer, you may
have connected the USB cable before completing the software installation.
Solution: Disconnect the USB cable and restart the software installation. Connect the USB cable
when prompted during software installation.
Problem: If the computer stops responding during software installation, it may mean that virus
protection software or another software program is running in the background and slowing down
the installation process.
Solution: Wait while the software finishes copying files; this may take several minutes. If, after
several minutes, the computer is still not responding, restart the computer, pause or disable any
active virus protection software, quit all other software programs, and then reinstall the printer
software using the instructions on page 6. Note: Your virus protection software will turn back on
automatically when you restart the computer.
Problem: If the System Requirements dialog box appears during installation, it means a
component of the computer system does not meet minimum system requirements.
Solution: Upgrade the component to the minimum system requirement and then reinstall the
printer software.
Problem: The system requirements check indicates that the computer is running an outdated
version of Internet Explorer.
Solution: Press Ctrl + Shift on the keyboard and click Cancel in the System Requirements dialog
box to bypass the block and complete the software installation. You must update Internet Explorer
immediately after installing the HP Photosmart software, or the HP software will not work properly.
Note: You do not have to reinstall the HP software after updating Internet Explorer.
Problem: The computer could not read the HP Photosmart CD.
Solution: Make sure the CD isn't dirty or scratched. If other CDs work but the HP Photosmart CD
does not, you may have a damaged CD. You can download the printer software from
www.hp.com/support. If other CDs don't work, you may need to service the CD-ROM drive.
9