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View lock audit information
Audit information for each lock can be viewed from anywhere with the
ENGAGE mobile app.
Audit information is stored and viewed from the ENGAGE cloud
database. If the lock has been configured to connect to the Wi-Fi
network, audit information will be uploaded to the ENGAGE cloud
database daily. If the lock has not been configured to connect to a Wi-Fi
network, you must first connect to the lock with the ENGAGE mobile app
and select "Update Door File" or "Get Audits."
1. iOS: Select "Locks" from the tab bar at the bottom of the screen.
Android: Select "Manage Locks" from the menu.
2. Select the desired lock.
3. Under "Lock Audits," select "Display Activity."
To see basic information related to access history, use the Activity
L
view. To view the results of the built in diagnostic test or for
troubleshooting related to Wi-Fi connectivity or other issues, use the
Diagnostics view.
Invite others to assist with administrative duties for
your site
1. iOS: Select "My Team" from the tab bar.
Android: Select "My Team" from the menu.
2. Select the "+" icon in the upper right corner.
3. Enter the email address, first name, last name and role of the
person you wish to invite.
• Administrator: The most trusted administrative access role. The
Administrator can perform all duties within the ENGAGE web and
mobile applications.
• Manager: Same administrative privileges as an Administrator but
cannot invite or remove other Managers or Administrators.
• Operator: The most limited access. An operator can only connect
to locks to send updates or perform diagnostics.
4. Select "Save."
Factory Default Reset (FDR)
A Factory Default Reset (FDR) will return the NDE lock settings to the
original settings as shipped from the factory. Removes configurations,
databases, and requires the lock to be re-captured. A FDR will not
remove the lock from your ENGAGE account.
A
Press and hold the FDR button for five seconds.
The NDE will blink green two times and beep two times.
B
Turn the inside lever three times within 20 seconds.
LED will blink red and lock will beep with each turn.
C
Reinstall battery cover, then use the app to capture
your lock.
Turn the inside lever. The NDE will communicate on BLE looking for your
mobile device for two minutes after each lever turn in FDR mode.
If you have used this NDE in Construction Access Mode, you must
complete a FDR before it will communicate on BLE.
Safe Mode
CAUTION
Enter Safe Mode only as a last resort! Entering Safe Mode
causes the lock to load a special version of firmware
intended to be immediately updated. Once in safe mode,
commission the lock with the ENGAGE mobile application
and perform a firmware update.
To put the lock in Safe Mode:
1. Remove power from the lock.
2. Turn the inside lever 2 times.
3. Apply power to the lock.
4. When the inside LED begins to blink, turn and hold the inside lever.
5. Press the FDR button 3 times to begin Safe Mode process.
The lock will not perform the Safe Mode process if the above
sequence is not completed within 10 seconds.
Lock Indicator Guide
Indicators
Fast flash green x5
Steady green until
timeout (20 seconds)
Long flash red x2
Flash red x9 followed
by the respective
credentials indication
Flash green x1 +
beep, then flash red
x1 upon relock
Flash green x2 +
beep
Flash red x12 + beep
Flash red x1 + beep
Flash alternate green-
red x5 + beep
Flash red x4 + beep
Flash red x1 per
second
Fast flash green x3 +
fast beep x3
Fast flash red x3
Meaning
Construction Access Mode:
Successful creation of master or
user construction credential.
Construction Access Mode: Waiting
for credential after presentation of
master construction credential.
Manual/Construction Mode: Timed
out to construction mode.
Low battery.
Access granted.
Already unlocked.
In secure privacy/lockdown mode.
Access denied
Freeze/Lockdown mode.
Access denied. Outside credential
schedule.
BLE communicating.
Power On self test - Pass.
Power Off self test - Fail.
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Solución de problemas
