48 TROUBLESHOOTING
Ice & Water
Problem
The ice detecting sensor is
obstructed.
The refrigerator is not connected to
a water supply or the supply shutoff
valve is not turned on.
Icemaker is
not making
Icemaker shutoff (arm or sensor)
ice
obstructed.
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system is connected to your cold
water supply.
Water supply contains minerals
such as sulfur.
Icemaker was recently installed.
Ice has bad
taste or odor.
The food has not been stored
properly in either compartment.
The interior of the refrigerator needs
to be cleaned.
The ice storage bin needs to be
cleaned.
Icemaker is
Icemaker shutoff (arm/ sensor) is
making too
obstructed.
much ice.
Unable to hear the sound of ice
coming out?
Ice is not
dispensing.
Doors are not closed completely.
Possible Cause
Solutions
Foreign substances or frost on the ice-detecting sensor
can interrupt ice production. Make sure that the sensor
area is clean at all times for proper operation.
Connect the refrigerator to the water supply and turn the
water shutoff valve fully open.
If your icemaker is equipped with an ice shutoff arm,
make sure that the arm moves freely. If your icemaker
is equipped with the electronic ice shutoff sensor, make
sure that there is a clear path between the two sensors.
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water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
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not help. It may not be possible to remove all minerals/
odor/taste in all water supplies.
Ice that has been stored for too long will shrink, become
cloudy, and may develop a stale taste. Throw away old
ice and make a new supply.
Rewrap the food. Odors may migrate to the ice if food is
not wrapped properly.
See the Maintenance section for more information.
Empty and wash the bin (discard old cubes). Make sure
that the bin is completely dry before reinstalling it.
Empty the ice bin. If your icemaker is equipped with an
ice shutoff arm, make sure that the arm moves freely. If
your icemaker is equipped with the electronic ice shutoff
sensor, make sure that there is a clear path between the
two sensors. Reinstall the ice bin and wait 24 hours to
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In the control panel, select the modes for cubed ice and
crushed ice alternately to dispense the ice.
Ice will not dispense if any of the refrigerator doors are
left open.