Problem
Only black and white
images are shown
The camera is not
recording
The app does not
recognise the
camera (unknown
camera)
Connection Error
message
It is not possible to
read the QR code
of the camera
Possible Cause
Check whether the camera
is in the night
vision/"infrared" mode
Problem with the microSD
card
The app is not properly
configured
The camera and its device
are not connected to the
same network
The camera may be
disconnected or it may
have been momentarily
disconnected
The network cable is not
connected to the camera
You have turned off your
router or you have had a
power cut and the
configuration has been lost
The QR code of your
camera has deteriorated
or, owing to the movement,
the reading application is
unable to capture it
To see the images in colour,
increase the light at the place
where the camera is located
Make sure you have entered
the microSD card in the camera
Format your microSD card in
the manner indicated in point
5.1.2.1, section c).
In order to record, you must
have the motion detection and
recording mode active; both
options are in the Advanced
Configuration section of your
camera, point 5.1.2.1, section c).
Make sure that the first time you
connect the camera, both
devices are connected to the
same network
Make sure the camera is
connected to the current
Press "Reconnect" (iOS) or
"Reconnect" (Android) in your
camera options, see point
5.1.2.1, section d).
If this is the first time you have
used your IP camera, make sure
it is connected to your router by
means of the network cable
provided.
In the event that your router has
been turned off, you must
reconfigure your camera in the
manner shown in point 5.1.2.1,
section a).
f you try this for a while and you
are unable to scan the code, you
may enter it manually in the
manner indicated in section
5.1.2.1, section a).
22
Solution
en