Mechanical Problems - Genicom 5000 Serie Guía De Referencia Rápida

Mechanical Problems

Potential problems that can be experienced with paper feeding and print quality.
PROBLEM
Paper does not feed properly.
Paper tearing, paper "walking" out
of tractors, elongation of paper pin
holes.
Paper jammed.
Light printing.
Ribbon droops on one side during
printing or outer columns of print
missing.
Weak or absent printing in some
columns, light or missing dots in
adjacent columns, poor print
quality in a narrow zone of the print
area. Bad Actuators or Driver Circuit
may be displayed.
5000 Series Quick Reference Guide
POSSIBLE CAUSE/CURE
• Paper supply in lower enclosure not aligned
properly.
• Paper snagging on box. Cut top of box off.
• Paper not loaded properly. Reload paper and
check tractors for proper adjustment.
• Excessive tension on paper.
• Readjust paper tension lever, readjust print gap
wheel, check right side upper and lower tractors
for correct lateral paper tension.
• Paper jams are most often caused by incorrect
paper tension (see above) or misalign tractors or
paper.
• Turn the print gap wheel to the LOAD position
and physically clear paper jam.
• Reload paper, readjust right side tractors, paper
tension, and gap.
• Press Clear to print buffered data and to clear
display.
•
Ribbon worn. Install a new ribbon.
• Paper gap too large. Turn print gap wheel for a
smaller gap.
• Ribbon cartridge improperly installed. Check
installation by repeating installation procedure.
• Print heads too close to paper. Adjust paper gap
setting for thicker paper.
• Check for loose cable connection on print head
actuators.
• Bad Actuators indicates that a particular actuator
or the driver circuit controlling that actuator has
failed the printer's test of the circuit.
• Driver Circuit is displayed when the printer's self-
test determines that ALL of the actuators or wire
drivers are defective.
• When either of these occur, call for service. It is
all right to continue using the printer if light or
missing dots can be tolerated temporarily.
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GEK-99012D