Explanation Of Error Messages; Troubleshooting Guide - EDTM Glass-Chek PRO GC3000 Manual Del Usuario

EXPLANATION OF ERROR MESSAGES

Error Messages: Explanations:
This error indicates a problem with the measurement. Be sure you are following the guidelines for most
accurate results outlined on Page 2, and attempt to take the reading again.
If the window area under test is excessively dirty or contaminated, the Glass-Chek PRO may give
improper thickness or Low-E results or issue an error message. The window area under test must be
CLEAN as well as the lenses on the back of the meter. Clean the lenses on the back of the GC3000
with compressed air. Use a lint-free cloth if absolutely necessary to clean smudges, fingerprints, etc.
The Glass-Chek PRO uses a light/laser beam to measure the thickness of
the glass and air space. The unit may be affected by extremely bright lights
or facing the sun directly. The screen will display this error message if this
condition occurs. Simply move to a different location, go to the other side of
the window, or shade the laser aperture. If the window is operable you may
be able open the window and reach through the opening to block the incident
light from the back side of the meter.
This error message indicates that your application is most likely out of the
maximum thickness range for Low-E measurement. See the "Specifications" section of this manual for
more details on the GC3000's maximum thickness ranges.
Battery and replacement: The GC3000 meter is powered by a 9-volt alkaline battery. When the battery
is starting to get low, an error message will appear that recommends replacing the battery soon. This
gives the user plenty of warning that a battery replacement is needed, and the meter will still function
for a period after this initial warning. Once the battery voltage gets below a dangerous level that could
impact the performance of the instrument, an error message appears that tells you to replace the battery
immediately. The instrument will NOT be able to take measurements once it reaches this level.
Please remember to ALWAYS replace the battery with a 9-volt ALKALINE battery.
On rare occasions, the user settings (determined in setup mode) will reset to the factory default. Follow
the directions on Page 1: "Using Setup Mode" to re-select your user settings.
This message means your Glass-Chek PRO must be re-calibrated. Please contact us prior to send-
ing your meter for re-calibration to receive a RMA# (Return Merchandise Authorization). Inter-
national Users: When returning equipment for repair, recalibration, or simply returning product, the
customer must clearly state on the commercial invoice that the product is being returned for repair. The
commercial invoice must also clearly state that the invoice is for "CUSTOMS PURPOSES ONLY", and
that the goods have "NO COMMERCIAL VALUE". If you must put a commercial value on the products,
place $1 or $10 value on it so there will be no customs impact. Please note that the manufacturer will
not be responsible for any customs or government processing fees. Any amount that the manufacturer
is charged for receiving the goods, will be added to the cost of the repair.
If you are having difficulty obtaining an accurate reading, please follow the corrective action steps out-
lined in the Troubleshooting Guide below.

TROUBLESHOOTING GUIDE

If you are having difficulty obtaining an
accurate reading, please follow these steps:
1. Be sure you are following the guide-
lines for most accurate results outlined
on Page 2 of this manual.
2. Ensure that the Glass-
Chek PRO is placed
flat against the glass
surface and that you
are testing at one of
the four optimal loca-
tions detailed on Page
2. The meter must be used with the
surface opposite the Power button
against the window. Using the small
end surface of the unit or tilting the unit
away from the surface will give improp-
er results.
3. Clean the glass surface or move to a
cleaner area of the glass.
4. Remove dust particles from the two
lenses on the back of the Glass-Chek
PRO.
To clean the lenses:
WE STRONGLY RECOMMEND USING
CLEAN COMPRESSED AIR ONLY TO
CLEAN THE LENSES. However, if there
are fingerprints or other smudge marks
on the lenses that can not be removed
in any other way, a lint free cloth can
be used to wipe off the smudges.
5. Check that the two window surfaces
are relatively parallel to each other and
the Glass-Chek PRO unit.
6. If only a partial reading occurs, move
to another location on the glass or take
a reading from the other side.
7. Be sure nothing is touch-
ing the glass while tak-
ing readings. Placing
your hand or a metallic
object against the lite
of glass you are testing
may cause the Glass-Chek PRO to
yield improper Low-E results. Remove
your hand or object. Do not touch any
part of the glass with your hand while
taking readings.
8. Verify the operating temperature range.
For operating in cold temperatures:
1. Keep the unit in a warmer environment
until you are ready to take the readings.
The meter will record accurate readings
until the point the electronics reach the
temperature below the operating range.
Depending on the degree of coldness,
this will allow for several readings to be
taken.
2. Carry the meter in your pocket or in
some other manner which will keep
the unit near a warmer temperature.
3. When temperature is only slightly be-
low the temperature range, operate
the unit several times repeatedly in at-
tempt to warm up the laser.
For operating in hot temperatures:
Keep the unit in a cooler environment
until you are ready to take the read-
ings. The meter will record accurate
readings until the point the electronics
reach the temperature above the oper-
ating range. Depending on the degree
of heat, this will allow for several read-
ings to be taken.
If measurements seem to take a long
time:
The amount of time it takes the GC3000
to complete a measurement will vary by
application. This does not mean your
meter is defective, it simply takes vary-
ing amounts of time depending on the
application. Be sure to hold the meter
steady against the window until the re-
sults are displayed.
3
LOW-E DETECTION CAPABILITIES
The electronics that detect the presence
of the Low-E coatings are impacted by the
surroundings of the meter. This has been
explained previously in the manual by
showing proper hand placement on the
meter and positioning of the glass when
testing. The Low-E detection circuitry is
affected by conductive materials that are
detected by the meter. Conductive mate-
rials could include the metal spacer in the
window or muntin bars (grid) inside the
window itself, just to name a few. Keep-
ing the meter at least two inches away
from any metal/conductive material when
taking measurements will result in the
most accurate Low-E measurements.
The GC3000 detects the presence and
location of Low-E coatings on the follow-
ing applications:
Double Pane Windows
The GC3000 will specify if the coating is
located on Surface 1, Surface 2, or Sur-
face 3 or 4. By moving to the other side
of the window, the meter can differentiate
between surface 3 and 4.
Double Pane Double Pane
Window Window
Triple Pane Windows
The GC3000 will specify if the coating is
located on Surface 1, Surface 2, or Sur-
face 3 or 4. By moving to the other side of
the window, the meter can specify Sur-
face 5 and Surface 6. The GC3000 de-
tects the presence of Low-E coatings on
the inner pane of a triple pane unit, but it
will not specify which surface the coating
is on. If there are multiple Low-E coat-
ings, the GC3000 will only identify the
nearest coating.
Triple Pane Triple Pane
Window Window