Kohler K-3901 Guía De Instalación Y Cuidado página 18

Troubleshooting (cont.)
Symptoms
3. The bowl light, located in
the tip of the bidet wand,
does not work.
4. Bidet wand partially
retracts, hesitates, then
fully retracts.
5. Bidet wand moves
erratically or stops.
6. Bidet dryer air is too hot.
7. Bidet dryer does not start
immediately.
8. Bidet wand fails to
extend, bidet functions
cannot be activated.
Power Troubleshooting
Symptoms
1. There is no power to the
toilet.
Toilet beeps when
2.
unplugged or plugged in.
3. Remote control tells you
the backup battery is low.
Lights Troubleshooting
1212876-5-E
Probable Causes
A. The light is not enabled.
A. This is proper operation. When
the bidet wand hesitates it is
being rinsed off, then it fully
retracts.
A. The bidet wand cycle was
interrupted.
A. Temperature is set too high.
A. The wand has not completed
retracting after the bidet wash
cycle has been completed.
A. The user is a small child.
B. The bidet wand is not
responding to the remote.
Probable Causes
A. Toilet is not plugged in or the
GFCI is tripped.
A. This is normal operation.
A. Backup batteries are dead.
18
Recommended Action
A1. Enable the light using the remote
control by selecting; [settings] >
[feature settings] > [lighting] >
[bowl light] > [home]. Increase the
brightness by selecting [settings] >
[feature settings] > [lighting] and
adjusting the bowl light scroll bar
up.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
A. No action needed.
A1. Turn the power to the toilet off
using the power button on the back
of the toilet, wait 10 seconds, turn
the power back on.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
A1. Lower the dryer air temperature
using the remote control by
selecting; [dryer] > and moving the
[temp.] scroll bar lower.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
A. There is a brief delay while the
wand fully retracts, then extends
again for the dryer cycle.
A. The bidet functions require a sensor
under the seat to be activated.
Children less than 48[ (1219 mm)
tall may not activate this sensor.
Flush the toilet using the remote
control.
B1. Turn the power to the toilet off
using the Power button on the back
of the toilet, wait 10 seconds, turn
the power back on.
B2. Call the Customer Care Center
using the information provided on
the back page of this manual.
Recommended Action
A. Plug in the toilet or confirm the
GFCI has not been tripped.
A. No action needed.
A. Replace the batteries.
Kohler Co.