Smart Diagnosis; Using Smart Diagnosis - LG LSMX211ST El Manual Del Propietario

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SMART DIAGNOSIS

SMART DIAGNOSIS SMART DIAGNOSIS
Should you experience any problems with your refrigerator,
it has the capability of transmitting data via your telephone to
the LG service center. This gives you the capability of speak-
ing directly to our trained specialists. The specialist records
the data transmitted from your machine and uses it to ana-
lyze the issue, providing a fast and effective diagnosis.
If you experience problems with your refrigerator, call
USA 1-800-243-0000, CANADA 1-888-542-2623. Only use
the Smart Diagnosis feature when instructed to do so by the
LG call center agent. The transmission sounds that you will
hear are normal and sound similar to a fax machine.
Smart Diagnosis cannot be activated unless your refrigerator
is connected to power. If your refrigerator is unable to turn
on, then troubleshooting must be done without using Smart
Diagnosis.

Using Smart Diagnosis

Using Smart Diagnosis
First, call USA 1-800-243-0000, CANADA 1-888-542-2623.
Only use the Smart Diagnosis feature when instructed to do
so by the LG call center agent.
1
Lock the display. To lock the display, press and hold the
Lock button for three seconds. (If the display has been
locked for over five minutes, you must deactivate the lock
and then reactivate it.)
2
Open the right refrigerator door.
3
Hold the mouthpiece of your phone in front of the speak-
er that is located on the right hinge of the refrigerator
door, when instructed to do so by the call center.
4
Press and hold the Freezer Temperature button for three
seconds while continuing to hold your phone to the
speaker.
5
After you hear three beeps, release the Freezer Tempera-
ture button.
6
Keep the phone in place until the tone transmission has
finished. This takes about 15 seconds, and the display will
count down the time. Once the countdown is over and
the tones have stopped, resume your conversation with
the specialist, who will then be able to assist you in using
the information transmitted for analysis.
NOTE
For best results, do not move the phone while the
tones are being transmitted.
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
NOTE
Call quality differences by region may affect the
function.
Use the home telephone for better communication
performance, resulting in better service.
Bad call quality may result in poor data transmission
from your phone to the machine, which could cause
Smart Diagnosis to not work properly.