Warranty - EVBOX Elvi Manual Del Usuario

EN

Warranty

1 EVBox warrants to Customer on delivery and for a period of three (3) years thereafter that the
Products are free from material defects in material and workmanship and conform in all material
aspects with the specifications as explicitly listed in the Documentation, except for charging cables,
their connectors and software, for which the warranty is limited to three (3) months from delivery.
Except as stated in this clause 1, EVBox provides no warranties of any kind in respect of the Products.
2 Subject to clause 3, EVBox shall, at its option, repair or replace defective Products, or refund the
price of defective Products if:
(a) Customer gives notice in writing during the warranty period within a period of fourteen (14) days
after the Customer has discovered or should reasonably have discovered that some or all of the
Products do not comply with the warranty as set out in clause 1;
(b) Customer returns such Products to EVBox (at the location specified by EVBox) at Customer's cost
and following the RMA (return merchandise authorization) instructions from EVBox, if the nature of
the Product allows such return; and
(c) EVBox is given a reasonable opportunity of examining such Products and provided by Customer
with all information it may reasonably require to proceed to such examination.
With respect to repair, EVBox is entitled to apply problem avoiding restrictions and/or Workarounds.
3 EVBox shall not be liable for the Products' failure to comply with the warranty in clause 1 if:
(a) Customer makes any further use of such Products after giving a notice in accordance with or failed
to provide notification within fourteen (14) days as set out in clause 2;
(b) The Error arises because Customer failed to follow EVBox's oral or written instructions as to the
storage, installation, commissioning, use or maintenance of the Products or (if there are none) good
trade practice (such as but not limited to use of the Products with parts, accessories or software not
provided or approved by EVBox);
(c) The Error arises as a result of EVBox following any customisation or Product specification supplied
by Customer;
(d) Repairs or other interventions on the Products are performed by persons not trained for this
purpose, against EVBox's oral or written instructions, or with parts not supplied or approved by
EVBox; or
(e) The Error arises as a result of fair wear and tear, wilful damage or negligence by Customer and/
or a third party, or abnormal working conditions (such as but not limited to damages resulting from
vandalism, animals, high-pressure cleaners, or Error in connected vehicles).
4 In all cases, the following are excluded from the coverage of the warranty:
(a) Travel costs and labour costs of repair, including time spent on preliminary work or on disassembly
and reassembly, if the repair of the Products is to take place at the installation site due to the nature
of the Products;
(b) Cleaning, routine maintenance and preventative maintenance operations of the Products as
defined in the Documentation, as well as the supply of products necessary for these operations;
(c) Restarting operations after the Product has been secured, for example by circuit breakers, ground
fault circuit interrupters (GFCIs), fuses or emergency stops; and
(d) In general, all operations on site, especially if no parts need to be replaced.
5 The Agreement shall apply to any repaired or replacement Products supplied by EVBox.
This warranty statement is subject to change.
Please refer to evbox.com/general-terms-conditions for the latest version.
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