A program stops responding
E
N D T H E P R O G R A M
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
1
Click the Applications tab.
2
Click to select the program that is no longer responding.
3
Click End Task.
4
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on
a floppy disk, CD, or DVD.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
the program.
A program is designed for an earlier Windows operating system
R
P
U N T H E
R O G R A M
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
1
Follow the instructions on the screen.
2
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
Start
Click
1
version of Windows.
In the welcome screen, click Next.
2
Follow the instructions on the screen.
3
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
a key on your keyboard or moving your mouse, press and hold the power
button for at least 8 to 10 seconds (until the computer turns off), and then
restart your computer.
52
Quick Reference Guide
—
C
O M P A T I B I L I T Y
→ Control Panel→ Programs→ Use an older program with this
If you are unable to get a response by pressing
—
— If necessary, uninstall and then reinstall
W
—
I Z A R D