Maintenance; Troubleshooting Table - BAT Epica Manual De Uso General Y Mantenimiento

Use and maintenance manual
· Use a lockable (key) switch if the structure is to be installed in sensitive locations such as schools,
colleges, hospitals, rest homes etc.
· If the product is fitted with a remote control, this must be kept out of the reach of children.
The remote control may also be used outdoors, as long as the system has an IP rating of IP55 or higher.
The space made available during the installation must take into account the space required for the movement
and allow the product to open fully.
· No ladders or other fixed objects must be installed or positioned near the product, such that the
spaces it needed are reduced.
The characteristics and operation of these systems are described in the manuals, which are supplied as annexes,
for the requested controls, motor and automatic devices.
In the event of faults or malfunctions, contact your reseller.
5

Maintenance

· MAINTENANCE ON ELECTRICAL PARTS MUST ONLY BE PERFORMED BY QUALIFIED
PERSONNEL
· All maintenance and cleaning operations must be performed with the electrical supply disconnected.
·There is the danger of deadly electrical charges over the course of the research or of the restoration
of potential mulfunctions in the electrical part.
· Before operating the structure, read instructions in Cap.2 "Safety", pag.23 carefully.
· The operations of assembly of the components, installation and first start of the product must only
be performed by specialised and qualified technicians, and is the responsibility of the reseller and/or
manufacturer.

5.1 Troubleshooting Table

· All safety requirements must be followed in the event of faults or troubleshooting.
For faults and errors not listed in the following tables, contact Technical Support.
MOTORISED AWNING
PROBLEM
Fabric does not roll up evenly (forms
cone)
Squeaking noise during movement of
the product
The product jerks when opening, jams
and movement is noisy
The motor does not stop during the
product closing phase
Motor very noisy
The motor stops after 4-5 minutes of
continuous operation
The product opens and closes on its
own with a remote control system
The product will not move
20/02/2018 Rev.00
CAUSES
Incorrect alignment of arms Gust of wind
Impurities/obstructions in moving parts
Incorrect alignment of arms
Wiring error/faulty motor
Check that there are no obstacles
preventing the terminal from sliding
Incorrect alignment of arms
Incorrect programming
Wiring error/faulty motor
Motor thermal cutout
Remote control battery flat
Anemometer/rain sensor operational
Remote control battery flat
Anemometer/rain sensor operational
Lack of power supply
Broken motor
Wiring error
Epica
SOLUTIONS
Contact Technical Support Unroll the fabric and eliminate any folds
Clean and lubricate any moving parts
see |Cap.5 "Maintenance", pag.27
Contact Technical Support
Contact Technical Support
Remove any obstacles
Contact Technical Support
Contact Technical Support
Contact Technical Support
Let the motor cool down
Replace the battery
Wait for the wind/rain to stop
Replace the battery
Wait for the wind/rain to stop
Connect the power supply
Contact Technical Support
Contact Technical Support
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