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Idiomas disponibles
Appendix
Troubleshooting
Before contacting a Samsung Service Center, please
attempt the following solutions. Some situations
may not apply to your device.
If the tips below do not solve the problem, contact a
Samsung Service Center.
The screen does not appear when the
HMD is connected to the computer
• Ensure that the USB cable and the display
support cable are correctly connected.
• Ensure that the USB 3.0 port is connected.
• Ensure that the Mixed Reality Portal app is
installed on the computer.
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The Mixed Reality Portal does not
recognize the HMD
• Ensure that the display support cable is correctly
connected to the display support port of the
graphics card.
• Remove the USB and display support cables from
the computer and reconnect them.
• Ensure that the monitor and the Mixed Reality
device appear in the device manager.
The Mixed Reality Portal app does not
update
• Ensure that the computer is connected to the
Internet.
• Ensure that there is sufficient space (over 2 GB)
on your computer.
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Solución de problemas
