LIMITED CONSUMER WARRANTY
For goods sold for personal, family or household purposes, Seller warrants the goods purchased hereunder (with the exception of
membranes, seals, gaskets, elastomer materials, coatings and other "wear parts" or consumables all of which are not warranted except
as otherwise provided in the quotation or sales form) will be free from defects in material and workmanship for a period of one (1) year
from the date of installation or eighteen (18) months from the product date code, whichever shall occur first, unless a longer period is
provided by law or is specified in the product documentation (the "Warranty").
Except as otherwise required by law, Seller shall, at its option and at no cost to Buyer, either repair or replace any product which fails to
conform with the Warranty provided Buyer gives written notice to Seller of any defects in material or workmanship within ten (10) days of
the date when any defects or non-conformance are first manifest. Under either repair or replacement option, Seller shall not be obligat-
ed to remove or pay for the removal of the defective product or install or pay for the installation of the replaced or repaired product and
Buyer shall be responsible for all other costs, including, but not limited to, service costs, shipping fees and expenses. Seller shall have
sole discretion as to the method or means of repair or replacement. Buyer's failure to comply with Seller's repair or replacement direc-
tions shall terminate Seller's obligations under this Warranty and render this Warranty void. Any parts repaired or replaced under the
Warranty are warranted only for the balance of the warranty period on the parts that were repaired or replaced. The Warranty is condi-
tioned on Buyer giving written notice to Seller of any defects in material or workmanship of warranted goods within ten (10) days of the
date when any defects are first manifest.
Seller shall have no warranty obligations to Buyer with respect to any product or parts of a product that have been: (a) repaired by third
parties other than Seller or without Seller's written approval; (b) subject to misuse, misapplication, neglect, alteration, accident, or physi-
cal damage; (c) used in a manner contrary to Seller's instructions for installation, operation and maintenance; (d) damaged from ordinary
wear and tear, corrosion, or chemical attack; (e) damaged due to abnormal conditions, vibration, failure to properly prime, or operation
without flow; (f) damaged due to a defective power supply or improper electrical protection; or (g) damaged resulting from the use
of accessory equipment not sold or approved by Seller. In any case of products not manufactured by Seller, there is no warranty from
Seller; however, Seller will extend to Buyer any warranty received from Seller's supplier of such products.
Red Jacket Water Products Policy Concerning Online Sales to Consumers. Homeowners using the Internet to locate information regarding residential
water systems, residential wastewater systems, controls and tanks may discover several sites offering a direct-to-consumer purchasing opportunity.
Residential water and wastewater systems are mission critical applications and are designed to be installed by qualified professionals. Red Jacket Water
Products has an extensive nationwide network of distributors and dealers, including authorized resellers. To find Red Jacket Water Products recognized
distributors, dealers and authorized resellers, please complete the form located at:
No warranty is offered on Red Jacket Water Products equipment purchased over the Internet, including web-based options from unauthorized retailers.
This policy is necessary to ensure that Red Jacket Water Products equipment is installed properly, in compliance with applicable laws, rules and codes, in
a manner that addresses safety concerns and the proper performance of Red Jacket Water Products equipment.
THE FOREGOING WARRANTY IS PROVIDED IN PLACE OF ALL OTHER EXPRESS WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
TO ONE (1) YEAR FROM THE DATE OF INSTALLATION OR EIGHTEEN (18) MONTHS FROM THE PRODUCT DATE CODE , WHICHEVER
SHALL OCCUR FIRST. EXCEPT AS OTHERWISE REQUIRED BY LAW, BUYER'S EXCLUSIVE REMEDY AND SELLER'S AGGREGATE LIABILITY
FOR BREACH OF ANY OF THE FOREGOING WARRANTIES ARE LIMITED TO REPAIRING OR REPLACING THE PRODUCT AND SHALL IN
ALL CASES BE LIMITED TO THE AMOUNT PAID BY THE BUYER FOR THE DEFECTIVE PRODUCT. IN NO EVENT SHALL SELLER BE LIABLE
FOR ANY OTHER FORM OF DAMAGES, WHETHER DIRECT, INDIRECT, LIQUIDATED, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEM-
PLARY OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, LOSS OF ANTICIPATED SAVINGS OR REVENUE,
LOSS OF INCOME, LOSS OF BUSINESS, LOSS OF PRODUCTION, LOSS OF OPPORTUNITY OR LOSS OF REPUTATION.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do
not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights which may vary from state to state.
To make a warranty claim, check first with the dealer from whom you purchased the product or visit www.xyleminc.com for the name and
location of the nearest dealer providing warranty service.
Xylem Inc.
2881 East Bayard Street Ext., Suite A
Seneca Falls, NY 13148
Phone: (866) 325-4210
Fax: (888) 322-5877
goulds.com/redjacket
Red Jacket Water Products is a trademark of Xylem Inc. or one of its subsidiaries.
Goulds is a registered trademark of Goulds Pumps, Inc. and is used under license.
© 2017 Xylem Inc.
IM117 Revision Number 2
goulds.com/redjacket
January 2017
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