Warranty Conditions - Kratki ARKE Serie Manual Del Usuario

• Do not leave things sensitive to temperature near the insert glass, do not extinguish the fire in
the stove with water, do not operate the insert with the glass broken, flammable items can not be
present in the vicinity of the insert;
• Do not allow children near the fireplace;
• The principle is that opening the front doors should be slow;
• Any repairs must be done by an installer with relevant licenses and the insert manufacturer's spare
parts should be used; Any changes to the structure, the installation, the use rules without the
written permission of the manufacturer are unacceptable.

WARRANTY CONDITIONS

The use of the fireplace insert, the connection method to the chimney and operating conditions must
comply with the following instructions. It is forbidden to rework or make any changes to the structure
of the fireplace insert.
The manufacturer offers a 5-year warranty for smooth operation from the date of purchase of the in-
sert. The buyer of the fireplace insert is required to read the operating instructions for the fireplace in-
sert with these conditions of the guarantee, which should be confirmed with an entry in the warranty
card at the time of purchase.
In the case of complaints from the fireplace insert user, the user is obliged to submit a complaint pro-
tocol, the completed warranty card and the proof of purchase. The submission of such documents
is necessary for the claim to be considered. Consideration of the complaint shall be made within 14
days from the date of its providing. Any alterations, modifications to the design of the insert cause
immediate loss of the warranty.
The warranty covers:
• cast iron elements;
• movable elements of the diaphragm control mechanisms and the ash pan crease;
• the grate and the sealing of the fireplace for a period of 1 year from the date of the purchase of the
insert.
• ceramic moulds for 2 years from the time of purchase;
The warranty scope shall not cover the following:
• heat-resistant ceramics (resistant to temperatures up to 800° C);
• all defects arising due to non-compliance with the provisions of the manual and, in particular, those
referring the fuel and kindling used;
• wany defects caused during transportation from the distributor to the buyer;
• any defects caused during installation, construction and commissioning of the fireplace insert;
• damage resulting from thermal overload of the liner (related to inconsistency with the provisions of
the manual of the insert).
The guarantee is extended for the period from the date of filing the complaint to the date of the
notification of the buyer of the repair being done. This time will be confirmed in the warranty card.
Any damages caused by improper handling, storage, poor maintenance, incompatible with the
conditions laid down in the operation and maintenance manual and due to other reasons not at-
tributable to the manufacturer, will void the guarantee, if the damage contributed to the qualitative
change of the insert.
NOTE: It is forbidden to use coal as fuel in any of the inserts manufactured by us. Burning coal in each
case involves a loss of the guarantee. Any customer reporting a failure under warranty is always re-
quired to sign a declaration that they did not use coal and other fuels prohibited in our insert. If there
is suspicion of the use of the above-mentioned fuels, the fireplace has to be assessed to investigate
the presence of prohibited substances. If the analysis shows the use of them by the customer, any
rights under the guarantee are lost and the customer is obliged to cover all costs associated with the
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