Idiomas disponibles
Idiomas disponibles
BEFORE CALLING FOR SERVICE
Please check the following problems/solutions before contacting our service center.
PROBLEMS
Burner won't light
after turning and
pushing the knobs
Burner can't light by
match
Yellow or orange
flame with gas odor
Low heat with knob
in "HI" position.
Flare-up
Flame out
Flame lifting
Flashback
Grease fire
TROUBLE SHOOTING
POSSIBLE CAUSE
Electrode deposited with cooking
residues
Electrode damaged
Electrode wires are loose or fell off
Orifice blocked
Wire is shorting
No gas
Gas flow are not smooth
Incorrect assembly between burner and
valve
Incomplete combustion
Gas hose bent or kinked
Burner or orifice blocked.
Low gas pressure
Grill not preheated
Excessive meat fat
Temp. too high
Grease deposit
High winds
Too high of a gas pressure
Burner port blocked
Grease accumulated in food
Use a clean swab and alcohol to clean.
Replace.
Reconnect or replace with new Electrode
assembly with wires.
Check the orifice for blockage.
Replace with new Electrode assembly
with wires.
Open the LP tank valve/Replace LP tank
valve.
Clear burner tubes.
Re-assemble.
Call our customer service center at
(866)-508-7514
Smooth out the hose.
Clear blockage.
Call the gas dealer.
Preheat the grill for 15 minutes.
Cut off before grilling.
Adjust.
Clean.
Find a less windy place.
Call the gas dealer.
Clean burner port.
Turn off knobs and LP tank Valve. Leave
lid open and let fire burn out. Clean the
grill after cooling.
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SOLUTIONS
