Idiomas disponibles
Idiomas disponibles
7. PROBLEMS, MESSAGES, ERRORS AND SOLUTIONS
THE APPEARANCE OF MESSAGES AND ALARMS IS PART OF NORMAL OPERATION BECAUSE THEY SERVE TO NOTIFY THE USER OF SPECIFIC
SITUATIONS. THEY ONLY POINT TO A PROBLEM WITH THE HEATER WHEN THEY ARE CAUSED BY THE DEFECTIVE OPERATION OF ONE OR MORE
OF THE COMPONENTS OF THE HEATER THAT HAVE LEFT THE FACTORY IN A DEFECTIVE CONDITION
ON DAYS WITH STRONG WINDS OR ADVERSE WEATHER CONDITIONS, IT IS POSSIBLE THAT COMBUSTION IN THE HEATER IS NOT IDEAL DUE
TO THE CHIMNEY FLUE BEING AFFECTED. THE MANUFACTURER IS NOT LIABLE FOR THE POOR OPERATION OF THE HEATER UNDER ADVERSE
WEATHER CONDITIONS
MESSAGES
MESSAGE
Visualisation of the state of the temperature sensors or flow sensor. The message appears
Sond
during the 'Check-up' phase and indicates whether or not the temperature and air flow
detected are between the minimum and maximum values allowed
Hi
This indicates that the room temperature is in excess of 50 °C.
This message indicates that a certain number of hours have passed and maintenance is
CLr
required for the heater
This message appears when the heater has been turned of automatically during the lighting phase (after the pre-loading stage). The unit turns itself off once returning
OFF dEL
to operate at full capacity.
PCLr
Automatic self-cleaning of the burner that is performed by the heater during operation
ERRORS AND SOLUTIONS
CODE ALARM
DESCRIPTION
Er01
Intervention of the safety thermostat
Er02
Intervention of the safety pressure switch
Turning-off due to the temperature of the
Er03
smoke
Turning-off due to the excessive temperature
Er05
of the smoke
The electronic control board is not receiving
Er07
any signal from the smoke extraction speed
controller.
The speed of the smoke extraction fan
Er08
cannot be properly adjusted
DESCRIPTION OF THE MESSAGE
POSSIBLE CAUSE
•
Safety thermostat or cable broken
•
Excessive temperature in the hopper
•
The chimney is very dirty or blocked
•
Chimney experiencing excessive loss of load: extended
horizontal
stretch,
excessive
diameter, too many elbows, etc.
•
Back-puffing of smoke caused by the wind
•
Issue with the pressure switch or its connection with the
electronic control board
•
There are too few wood pellets in the hopper
•
A 'cave' has formed in the hopped and no wood pellets
are reaching the loading screw
•
The loading screw has become stuck and/or the loading
motor is not spinning
•
The loading auger is jammed and/or the loading motor
does not rotate.
•
The room is too warm
•
The room fan is not working or does so very slowly
•
No smoke sensor or it has broken. In this case, 'Hi'
would appear in the information about the smoke
temperature 'tF' and the room fan would operate at
maximum speed.
•
This could appear due to fluctuations in the mains
electrical grid
•
The smoke fan and/or one of its connections are
broken
•
This could appear due to fluctuations in the mains
electrical grid
•
The voltage from the mains power supply is not
appropriate or proceeds from a generator of non-
sinusoidal alternating current.
•
The smoke fan and/or one of its connections are
broken
33
33
•
Check the status and the connection of the sensors
•
Notify the Technical Support Service if the message persists
•
Check the status and the connection of the temperature sensor.
•
Notify the Technical Support Service if the issue does not resolve
itself.
•
Notify the Technical Support Service so that they can perform
extraordinary cleaning and reset the service hours counter.
•
No action is required, after the time required for this cleaning
process has passed, the message will disappear
Notify the Technical Support Service
Check and clean out the chimney
length,
insufficient
Review and correct the installation
Review the orientation of the smoke outlet and make sure
that the cowl installed is appropriate.
If the alarm continues to appear when you attempt to start
the unit after having reviewed and corrected all of the
above, notify the Technical Support Service
Pour more wood pellets into the hopper and reset the error
Make sure that the wood pellets are reaching the wood
screw (dismantle the cave), pour more wood pellets into the
wood hopper if necessary.
If no wood pellets fall into the burner after trying several ti-
mes to turn the unit on, notify the Technical Support Service
If after several ignition attempts no pellets fall into the
burner, please contact the Service Department.
Check the desired room temperature and that the
temperature sensor is correctly located to detect the
temperature in the room
In the event that this alarm repeats frequently or cannot be
turned off, notify the Technical Support Service
Reset the error and turn the unit on again. This error will
then disappear and the unit will enter safety operation.
Notify the Technical Support Service.
Meanwhile, the unit can be used.
If this situation occurs again, it is advisable to install an
uninterruptible power supply (UPS)
Reset the error and turn the unit on again
If this situation occurs again, it is advisable to install an
uninterruptible power supply (UPS)
Make sure that the unit is connected to a suitable power
Reset the error and turn the unit on again. This error will
then disappear and the unit will enter safety operation.
Notify the Technical Support Service. Meanwhile, the unit
SOLUTION
EN
SOLUTION
supply
can be used.
