Troubleshooting
PROBLEM
SOLUTION
Your alarm does not sound during testing.
· Please ensure the batteries are properly installed in the alarm.
· Make sure you push the test/silence button firmly.
Device failed to connect to the network.
· Make sure the Bluetooth on your phone is turned on when you connect the
device to the network. Read the operation instructions in this manual carefully.
· Make sure you have a 2.4 GHz Wi-Fi network.
When a CO alarm occurs or the device is
· Turn on the push notification permission on the phone.
tested, there are no app push notifications.
· Check if the device is offline and make sure your network is in good condition.
The LED flashes yellow once every 60
The battery is low. Replace the battery immediately.
seconds with 1 beep.
The LED flashes yellow twice every 60
The alarm is malfunctioning. Please clean your alarm and see if it is working
seconds with 2 beeps.
normally. If not, replace the device immediately.
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The LED flashes yellow 3 times every 60
The maximum lifetime (10 years) is reached. Replace the alarm immediately.
seconds with 3 beeps.
If immediate replacement is not possible, you may push the test/silence button
once to silence for 22 hours.
Environmental Protection
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check
with Local Authority or retailer for recycling advice.
Manufacturer and Service Information
X-Sense Innovations Co., Ltd.
Address: B4-503, Kexing Science Park, 15 Keyuan Road, Shenzhen, 518057, CHINA
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