6. Altering or changing parts or components, whether internal or external.
7. Damage caused by battery leakage resulting from the breaking of any of its components,
or from product misuse.
8. Malfunction or damage due to reasons that cannot be ascribed to the production or
design of the product.
9. Use of the product in the context of a business, occupation or commerce.
10. Malfunction due to use that does not comply with the technical or security norms in force,
or with user manual instructions.
11. The services provided by Prozis in order to repair or fix any fault or malfunction resulting
from the verification of any of the aforementioned excluded situations will be subject to
payment of labor, transport and component costs.
The costumer shall bear all risks of loss and damage of the product during the transport to
Prozis. This warranty will be void if the returned device arrives with labels or stickers that have
been removed, damaged, tampered with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer service via the communication
channels provided on the Prozis website, and follow the provided instructions and recommendations.
Send back the product inside its original packaging, including all accessories and documen-
tation, to the following address:
PROZIS
Rua do Cais, nº 198
4830-345 Póvoa do Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification through their customer service communi-
cation channel at www.prozis.com/support.
EN
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