Idiomas disponibles
Idiomas disponibles
8. Trouble Shooting
Before requesting service to service engineer, please refer to the following methods to remove failures. If the failures still
can't be solved, please contact us for assistance.
Q: The video of the camera cannot be displayed on the screen.
A: Please check the connection between power cable, video cable, camera and monitor, fix the connector on each end.
Q: It's unable to Pan, Tilt and Zoom camera.
A: Because the menu was displayed on monitor. Please re-operate after exiting the menu.
Q: Why the camera rotates for about 10 seconds after power on?
A: This is the normal self-test of the camera.
Q: Poor Image quality while using in church or other low-light conditions.
A: Press menu (ON/OFF) to adjust backlight effect to suit the church lighting properly.
Q: Remote control is not working or insensitive.
A:
Not work, please replace batteries.
Not sensitive: Choose the correct "IR select" number to corrspond to the camera. Control the camera within 10m
(32.8ft). Remove the obstacles. Aim at the sensor which is in front of the camera when controlling it.
Q: USB interface is not identifiable.
A: Please check if the USB cable and extension cable are well connected or not. If yes, change to another USB interface
and try to connect again.
Q: It won't be controlled via RS-232/RS-485 when camera connect to PC.
A: Make sure it is a correct connection between the camera and PC. (Reference to RS-485 and RS-232 Pins distribution
on page 10).
Q: Why no ceiling mount bracket?
A: Camera comes with wall mount, ceiling mount or tripod brackets need to buy separately.
Q: Does this camera have built-in mic?
A: No, this camera comes with no built-in mic.
Q: Can we control the camera only by the remote control?
A: You can control the camera by remote control, keyboard controller (joystick), and software.
9. Maintenance Services
All products purchased from our company are guaranteed to keep in good repair for 36 months. If there are any quality
problems during the guarantee period, we will maintain them for free.
Under any of the following warranties, related maintenance costs will be collected:
1. Product was not normally used.
2. Fire, electric shock, outside object collapse or other natural disasters causing the equipment damaged.
3. Unauthorized repair, misuse, abuse or change.
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