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global_main.book.book Page 42 Monday, February 21, 2022 11:13 AM
TROUBLESHOOTING
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Symptoms
Staining
Wrinkling
Odour
Symptoms
Musty or mildewy
odour in appliance
Wi-Fi
Symptoms
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
Possible Cause & Solution
Clothes were not properly sorted.
• Always wash dark colours separately from light colours and whites to
prevent discoloration.
• Never wash heavily soiled items with lightly soiled items.
Appliance is not unloaded promptly.
• Always remove items from the appliance as soon as the programme is
complete.
Appliance is overloaded.
• The appliance can be fully loaded, but the drum should not be tightly
packed with items. The door of the appliance should be closed easily.
Hot and cold water supply hoses are reversed.
• Hot water rinse can set wrinkles in garments. Check the supply hose
connections.
Spin speed may be too high.
• Set the spin speed to suit the garment type.
Possible Cause & Solution
Inside of drum is not cleaned properly.
• Run the Tub Clean function regularly.
Odours can occur if the drain hose is not properly installed, causing
siphoning (water flowing back inside of the appliance).
• When installing the drain hose, make sure that it does not get kinked or
blocked.
If the detergent dispenser is not cleaned regularly, odours can occur
from mold or foreign substances.
• Remove and clean the detergent dispenser, especially the top and bottom
of the dispenser's opening.
Possible Cause & Solution
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
