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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com.
In Canada, visit GEAppliances.ca. You may not need to call for service.
Water
Too many suds
Water leaks
Water temperature
seems incorrect
Water pumped
out before cycle is
complete
Water won't drain
Washer pauses during
spin cycle
Can hear but not see
water at the end of
the cycle
Possible Causes
Measure your detergent carefully. Use less soap if you have soft water, a
Too much detergent
smaller load or a lightly soiled load.
Use less detergent. Use less soap if you have soft water, a smaller load or a
Using too much
lightly soiled load.
detergent
Make sure hose connections are tight at faucets and rubber washers are
Fill hoses or drain
hose is improperly
installed. Make sure end of drain hose is correctly inserted in and secured to
drain facility.
connected
Household drain may
Check household plumbing. You may need to call a plumber.
be clogged
Tighten hoses at the faucets and turn the water off after
Constant water
pressure to the fill
Check condition of the fill hoses; they should be replaced
hoses at the water
source
every 5 years.
Cooler water
New laundry detergents have been formulated to work with cooler water
temperatures provide
temperatures without affecting wash performance.
improved energy
efficiency
Water supply
Turn both hot and cold faucets fully on and make sure hoses are connect-
ed to correct faucets.
is turned off or
improperly connected
Turn off the water source and remove the water connection hoses from the
Water valve screens
upper back of the washer. Use a brush or toothpick to clean the screens in
are stopped up
the machine. Reconnect the hoses and turn the water back on.
Make sure house water heater is delivering water at 120°F–140°F (48°C–
House water heater is
60°C).
not set properly
Reset cycle.
Lid lifted or cycle was
put in pause for over
24 hours
Straighten drain hose and make sure washer is not sitting on it.
Drain hose is kinked
Top of drain outlet should be less than 8 ft (2.5 m) above floor.
or improperly
connected
This is normal
The washer may pause during the spin cycle to remove soapy water more
efficiently.
The pump pleaves a little water in its intake and this is diluted with clean
This is normal
rinse water.
each use.
GEAppliances.com
What to do
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