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Hints and Tips
Problem
The cooktop cannot
Be turned on.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The glass is being
scratched.
Some pans make crackling
or clicking noises.
Possible causes
No power.
The controls are locked.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
What to do
Make sure the cooktop is connected to
the power supply and that it is
switched on.
Check whether there is a power
outage in your home or area. If you've
checked everything and the problem
persists, call a qualified technician.
Unlock the controls. See section
'Using your ceramic cooktop' for
instructions.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
Use cookware with flat and smooth
bases. See 'Choosing the right
cookware'.
See 'Care and cleaning'.
This is normal for cookware and
does not indicate a fault.
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