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Troubleshooting
Having trouble completing installation? Don't worry, it's usually an easy fix.
PROBLEM
TCL Home App
loses connectivity to AC
during setup
TCL Home App cannot
find AC
Unable to find or connect
to Wireless Network
POSSIBLE CAUSES
Wireless router may be too far
from AC
Network error
Network error
App & AC are not on the same 2.4GHz
channel
Router blocking TCL Home App
Incorrect WiFi Password
App may need permission to location
• Relocate wireless router closer to AC.
• Restart wireless router, AC, and mobile device
• Restart wireless router, AC, and mobile device
• Confirm your device is connected to the
2.4GHz channel.
• Verify App is not being blocked by the
router's firewall.
• Reinput and verify WiFi password.
• Give TCL Home App permission to Location
in phone settings.
16
SOLUTIONS
