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Troubleshooting Tips... Before you call for service
Problem
Incomplete cycle or
timer not advancing
Loud or unusual
noise; vibration or
shaking
No power/washer not
working or dead
"oob" appears in
display
"Unb" appears in
display
"H2O supply"
appears in display
"door" appears in
display
"Lock" appears in
display
49-3000277 Rev 0
Possible Cause
Automatic load
redistribution
Over sudsing
Pump filter may be clogged
Drain hose is kinked or
improperly connected
Property drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Cabinet moving
All rubber leveling legs are
not firmly touching the floor
Unbalanced load
Pump filter may be clogged
Washer is unplugged
Water supply is turned off
Circuit breaker/fuse is
tripped/blown
Automatic self system
checks
The wash load is Out-of-
balance in the washer
The wash load is Out-of-
balance in the washer
Water not entering washer
Door not fully closed or
3 cycles started without
opening door in between
Water level is too high for
the door to be unlocked and/
or the basket was spinning
What To Do
Timer adds up to 8 minutes to rebalance. Machine may
carry out multiple rebalances until load is redistributed.
This is normal operation.
Do nothing; the machine will finish the wash cycle.
The washer will fill tank with water, rinse for 1 minute, drain,
and then retest for foaming. This logic will be repeated
until the suds are gone. This is normal operation.
See the Care and Cleaning section on how to clean the
Pump Filter.
Straighten drain hose and make sure washer is not sitting
on it.
Check property plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and standing
water in the drain. NOTE: Drain hose must still meet
installation requirements of being 5" into the drain pipe.
Washer is designed to move 1/4" to reduce forces
transmitted to the floor. This movement is normal.
Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven,
adjust the rubber leveling legs so they are all firmly
touching the floor and locked in place.
See Load is out of balance above.
See the Care and Cleaning section on how to clean the
Pump Filter.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
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