Idiomas disponibles
Idiomas disponibles
• If it still doesn't work, use Factory data reset to reset the
tablet or the Updates application to update software.
My tablet can't charge properly
• Make sure that you are using the IDEMIA charger that comes
with the tablet.
• Make sure that your battery is not completely discharged; if
the battery power has been empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen.
• Make sure that charging is carried out under normal
conditions (0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My tablet can't connect to a network or "No service" is
displayed
• Try connecting in another location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try connecting at a later time if the network is overloaded.
My tablet can't connect to the internet
• Check that the IMEI number (press *#06#) is the same as the
one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card
is available.
• Check your tablet's internet connection settings.
• Make sure that you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure that the chip on your SIM card is not damaged
or scratched.
• Make sure that the service of your SIM card is available.
I can't make a call
• Make sure that you have dialled a valid number and have
touched Call.
• For international calls, check the country and area codes.
• Make sure that your tablet is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your carrier (credit, SIM
card valid, etc.).
• Make sure that you have not barred outgoing calls.
Document Number: 2021_2000058399
13
IDEMIA Identity & Security France, SAS, n° 440 305 282 RCS Nanterre
