Idiomas disponibles
Idiomas disponibles
In no event shall IDEMIA or any of its affiliates be liable for
indirect, incidental or consequential damages of any nature
whatsoever, including but not limited commercial or financial
loss or damage, loss of data or loss of image to the full extent
those damages can be disclaimed by law.
Troubleshooting .............
Before contacting the service center, you are advised to follow
the instructions below:
• You are advised to fully charge the battery for optimal
operation.
• Avoid storing large amounts of data on your tablet as this may
affect its performance.
• Use Factory data reset and System updates menu to
perform tablet formatting or software upgrading (to reset
factory data, hold down the Power key and the Volume up
key at the same time under power off mode). ALL User tablet
data: contacts, photos, messages and files, downloaded
applications will be lost permanently.
and carry out the following checks:
My tablet can't be switched on or is frozen
• When the tablet can't be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then
try to switch on again.
• When the tablet falls into a loop during power on animation
and the user interface can't be accessed, press and hold the
Volume down key to enter Recovery mode. This eliminates
any abnormal OS booting issues caused by 3rd party
applications.
• If neither method is effective, reset the tablet using the Power
key and the Volume up key (holding both together) or update
software via the Updates application.
My tablet has not responded for several minutes
• Restart your tablet by pressing and holding the Power key.
• If it still doesn't work, use Factory data reset to reset the
tablet or use the Updates application to update software.
My tablet turns off by itself
• Check that your screen is locked when you are not using your
tablet, and make sure that the Power key is not accidentally
pressed while the screen is unlocked.
• Check the battery charge level.
Document Number: 2021_2000058399
IDEMIA Identity & Security France, SAS, n° 440 305 282 RCS Nanterre
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