Discs do not fit in
appliance due to not
opening the lever
completely.
Coffee does not taste
as expected at first
use
Coffee does not taste
well
The drink tastes
insufficiently strong
Discs jam in the disc
insert chute
Cup heating plate
does not function
Ensure that you open the lever completely before trying to
insert a disc. If you don't open the lever all the way the previous
disc could remain in the brew chamber, hence no proper
loading of a new disc is possible. Open the lever completely to
eject the disc inside the brew chamber.
Use the selection card to select the blend that fits your taste
preferences. All blends have their specific taste profile, hence
the right selection is important.
Verify whether the shelf life (12 months after production) has
not expired.
Verify whether the ingredients have been stored under the
correct conditions: (5–30°C., RH 30%–60%).
Has a new undamaged disc been used to brew the product?
Open the lever and enter a new disc at every brew.
Always ensure the flanges / edges / rims of the disc are flat
before inserting the disc into the chute. If damaged, not all
water will flow through the disc, but also by-pass the disc.
Open the lever and look inside the entry chute to check if
the disc did drop in all the way (ca 75 mm) into the brewing
chamber. If not, gently push the disc deeper down the chute
until it slides in.
Check the disc that has been used to brew the last drink: It
should show ca 20 large holes on one side (water entry side)
and ca 90 small holes on the other side (coffee outlet side).
If one of the two sides does not show the holes, there may be
a fault in the hydraulic- or mechanical system, please contact
your service provider.
Disc insertion and subsequent brewing problems may occur if
the waste bin is not emptied as indicated by the machine (icon
appears after 30 discs, but can be ignored). Please empty the
waste bin when prompted (or sooner).
In case a disc has been entered but jams in the entry chute
before reaching the correct position in the brew mechanism,
gently push it downward with a blunt object.
Please contact your service provider, if the problems persists.
The cup heater uses residual heat from the internal coffee water
heater.
Hence it will only work if the stand-by function is disabled (see
programming chapter).
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