8. Causes of errors
Error
Light is not
working
Heating plate is
not heating up
Status LED is off
and the heating
plate does not
heat up
Uncooked rice
English
Cause
• Power cable is not con-
nected
• Power PCB is damaged
• PCB is disconnected
• Motherboard is damaged
• Power cable is not properly
connected
• Power cable is faulty
• Appliance is faulty
• Heating plate is faulty
• PCB is faulty
• too little or too much rice
• Rice to water ratio is wrong
• The cooking vessel is not
placed properly
• There are objects between
heating plate and cooking
vessel
• Sensor damage
• The heating plate is faulty
Troubleshooting
• Check power supply
• Check switch, power
plug, thermal fuse
• Contact our customer
service
• Check power supply
• Contact our customer
service
• Contact our customer
service
• Adjust the amount of
rice / water
• Rotate the cooking
vessel left and right and
try again. Make sure
that the cooking vessel
is resting on the heating
plate
• Contact our customer
service
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