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TROUBLESHOOT GUIDE
The Moxie Blender was engineered with an automatic shut-off feature
to prevent overheating during use. If the blender shuts off to cool
itself down, an odor may be detected. Unplug the unit and wait for it
to completely cool down. To prevent overheating, do not process at
speeds not recommended.
The Moxie is not turning on or working.
1.
Plug may not be in the outlet. Plug in unit into an appropriate
power source.
2.
Red Power Switch on right side of Base may not be on. Check
to see if the Power Switch is on.
Blender does not work when plugged in and Power button and
Power Switch are both ON.
1.
Lid is not on Jar properly. Line up red dot on top of Lid with the
Jar's handle and press Lid down firmly to secure onto Jar.
Blender is not running at a high enough speed for
the recipe.
1.
Dial is not on the correct setting. Turn the dial to proper setting
based on the recipe.
2.
Jar is overloaded. Reduce amount of your ingredients.
Blender becoming clogged and not operating efficiently.
1.
Certain ingredients can cause clogging. When using Plunger Lid,
remove Plunger Cap from Lid and insert Plunger through hole.
Press ingredients down and around until mixture loosens around
the bottom of Jar.
2.
Ingredient amounts higher than specified are being used. Do not
fill the Jar above ¾ capacity (1.5 liters, 51 fl oz).
3.
Large pieces of ice are not mixing properly. Use smaller pieces
of ice.
Blended mixture has lumps or texture is not even.
Air pocket has formed (cavitation) and mixture is too cold or has
solidified in areas, and blades are spinning in cavity. Increase
temperature by reducing ice in the recipe.
Noises or motions unusual for normal operation of the blender
are detected.
1.
Blade assembly may be loose, missing a part, or possibly
damaged. Turn blender OFF and unplug immediately. DO NOT
disassemble blade assembly. Call Customer Service: 1-877-
689-2838 or email [email protected].
2.
Foreign objects from ingredients may have been put into
Jar and are making unusual sounds. Prior to adding your
ingredients to the Jar and blending, clean fruits/other
ingredients and remove all debris or any objects.
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troubleshoot guide
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