Do You Need More Help - Medion Life P13225 Guía Rápida

No reception/poor reception
via a wireless network
connection (WLAN).
WIRELESS DISPLAY cannot
be established.
The remote control is not
working.
Menu cannot be opened.
No Bluetooth® connection
For further information on troubleshooting, read where applicable the comprehensive
operating instructions available online because certain measures and procedures are
described there in more detail.

4.1. Do you need more help?

If the suggestions in the previous section did not solve your problem, please contact us. To make it
easier for us to help you, please have the following information to hand:
• What external devices are connected?
• What messages appear on the screen?
• When operating the device, at which step did the problem occur?
• If you have a PC connected to the device:
− How is your computer configured?
− What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
• Please provide us with your customer number if you have one.
• Ensure that all necessary settings have been made.
• Check that all necessary settings have been made. Read the
section "Wireless Display".
• Check whether the batteries in the remote control are
functional and have been inserted the right way round.
• Ensure the sensor field is not exposed to strong light.
• Check whether CEC is enabled. In this case, the menu cannot
be opened. This is not a defect. In some cases, the menu of the
device connected via HDMI2 opens. This is dependent on the
source device and must be supported accordingly.
• Change the input source.
• Make sure that all settings have been correctly specified on
the device and that the Bluetooth® function is enabled.
• Check whether the device to be connected is switched on and
is in discoverable mode.
• Make sure that all settings have been correctly specified
on the device to be connected and that the Bluetooth®
function is enabled. Consult the operating instructions of the
corresponding device, if necessary.
EN
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