Troubleshooting
Problem
The device cannot
be switched on.
The product is not working
correctly.
E01 is displayed on the control
panel.
E02 is displayed on the control
panel.
E03 is displayed on the control
panel.
38
Cause
Is the power cable connected
correctly?
Are you using the right power
cable?
Is the optical sensor dirty?
Is the paper being fed correctly?
Are the staples being stapled
correctly?
Have too many sheets been
added?
Is the folding position correct?
Is the bottom cover open?
Are there enough staples in the
magazine?
There is probably paper left in
the paper tray.
Service
Action
Switch off the power switch and
insert the mains plug securely
into the socket.
Check that the power
connection on the back of device
is not loose.
Use the power cable supplied
with the device.
Clean the optical sensor
(page 37).
Adjust the paper guides correctly
so that they match the width of
the paper. Make sure that the
number of sheets of paper you
have added does not exceed the
maximum number of sheets.
Use the staples that we
recommend.
Do not exceed the maximum
number of sheets when you add
paper.
Switch the power switch off and
on again to move the paper stop
to the start position.
Close the bottom cover.
Follow the steps to refill staples
(page 35).
Remove the paper.
Did none of the specified solutions help you
with your problem?
Contact: Service
• www.krug-priester.com