The door phone cannot be added to the application
The door phone is linked to another Tuya account. Ask the
original user to delete the door phone from their Tuya account.
In order to delete it, the status of the door phone must be
Online.
The electric lock won't unlock
Check the connection between the door phone and the lock.
Cables that are too long or too thin can cause problems with
the lock.
The door phone is powered by batteries that do not provide
enough voltage to unlock the lock.
Technical specifications
Door phone
Video resolution
Standby current
Maximum capacity of micro SD
card (not included)
PIR sensitivity
16 - User manual
2MP
<1.5mA
64GB
3 levels (high, medium,
low)