TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a
service call.
PROBLEM
Refrigerator has an
odor
Light does not
come on
Frost or ice crystals
on frozen food
Hot or warm air
from bottom of
refrigerator
Food freezing in
refrigerator
Freezer door pops
open when closing
the refrigerator
door
Door does not close
properly
Vibration or
rattling
49-60796
POSSIBLE CAUSE(S)
Food is not sealed or packaged
properly
Interior needs to be cleaned
Refrigerator is unplugged
Light switch gets stuck
LED light broken
Freezer door left open or
opened frequently
Items blocking freezer air
vents and preventing proper
compressor during
refrigeration process
Food placed too close to the
air vent
Temperature control knob set
too low
Normal if freezer door closes
afterwards on its own
If freezer doesn't close on
its own after popping open,
adjust leveling legs
Refrigerator isn't level
Something is obstructing door
closure
Refrigerator is not resting
SOLUTION
Re-seal packaging / Place an
opened box of baking soda in the
refrigerator, replace every three
months
Follow cleaning instructions in
Proper Care and Maintenance
section
Plug refrigerator in to power
source
Switch located at the right of Fresh
Food Compartment. Make sure
it moves freely when manually
pressed in and out
Contact after-sale service for
replacement
Turn temperature knob counter-
clockwise to change to a warmer
setting; allow 24 hours to adjust
Move items away from rear wall
This is normal
Move items away from the air
vents at the top and rear wall of
the Fresh Food section
Adjust the knob counter-clockwise
to a warmer setting
This indicates a good seal if freezer
door closes on its own
See leveling leg feature
instructions in Installing Your
Refrigerator section
See leveling leg feature
instructions in Installing Your
Refrigerator section
Check for and remove
obstructions
See leveling leg feature
instructions in Installing Your
Refrigerator section
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