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WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK ?
Problems
Appliance does not work
The appliance stopped
while in use
Excessive vibrations
Leak from the lid
Leak from the bottom of
the blender jug
The blades do not turn
easily
Leak from the bottom of
the OTG bottle
Causes
The plug is not connected.
The blender jug is not positioned
correctly on the motor unit.
The power switch is on OFF
position.
In case of software bug.
Overload
The product is not placed on a
flat surface.
Volume of ingredients is too high.
Volume of ingredients is too high.
The lid is not correctly positioned Place the lid correctly on the
The blades are not correctly
positionned
Pieces of food too large or too
hard.
The blended liquid is too hot and
distorted the silicone gasket.
The blades are not correctly
positionned
Solutions
Connect the appliance to a
socket with the same voltage as
indicated on the rating plate of
the appliance.
Check that the blender jug
is positioned properly on the
motor unit as explained in the
instructions.
Follow the instructions for
starting your appliance.
Unplug the appliance, wait few
minutes and plug in again.
Follow the instructions in section
Overload.
Place the appliance on a flat
surface.
Reduce the quantity of
ingredients processed.
Reduce the quantity of
ingredients processed.
blender jug.
Fit the locking ring (B3, C3)
(Fig. 2) and lock it by rotating
to lock notch in the clockwise
direction (Fig. 2).
Make sure the locking ring is
locked correctly : the point on
the jar must be aligned with the
lock (Fig 9)
Reduce the size or quantity of
ingredients processed.
Replace the gasket with a new
one.
Place the blades unit on the
top of the bottle and lock it by
rotating to lock notch in the
clockwise direction (Fig. 9).
EN
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