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• During a call, mute unexpectedly turns on
During a call, I get interference and drops
in sound.
The headset talk time is not accurate.
I hear an echo when not on a call.
On my Mac, I can't change headset
settings with Plantronics Hub
On my Mac, I can't update headset
firmware with Plantronics Hub
On my Mac, if I'm listening to streaming
audio and take off the headset, iTunes
starts playing when I put the headset
back on.
Your headset is configured for optimal performance
during conference calls. Stereo telephony is on by
default. To increase Bluetooth density, change the
setting by going to Aplicación
Poly Lens Desktop>Settings > Wireless > Extended
Range Mode.
Charge the headset fully to reset the accuracy of the
talk time prompts.
Check and see if OpenMic is on by pressing the red
mute button when you are not on a call. Our exclusive
OpenMic feature lets you control the level of
ambient noise you hear.
Skype for Business and Lync users only:
1
Quit Skype for Business or Lync softphone.
2
Open Plantronics Hub for Mac and configure desired
settings.
3
Quit Plantronics Hub.
Skype for Business and Lync users only:
1
Quit Skype for Business or Lync softphone.
2
Open Plantronics Hub for Mac and update headset
firmware. See
Update
firmware.
3
Quit Plantronics Hub.
This is a known issue. Turn off play/pause setting in
the sensors tab of Poly Lens App or Plantronics Hub
for Windows/Mac.
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