Tabla de contenido
Troubleshooting
During a call, my voice sounds muffled or
far away to other callers.
When I use my headset with a softphone,
the headset call control and mute
buttons don't work.
How do I interact with Microsoft Teams
or Skype for Business?
Does my Microsoft Teams-enabled
headset work with other softphones?
The headset sound is not working as
expected when connected to computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my headset
• When I play music and a call comes in, the
music is too loud or doesn't pause
I can't unmute my headset when I'm on a
softphone call.
The headset sensors are not working as
expected.
• A call is not automatically answered
when I put on my headset
• Mute/unmute is not working when I take
on/off my headset during a call
You may be wearing your headset backwards.
Headset microphones are on the front of your
earcups. For best call audio, ensure that left and right
earcups are on the correct ear.
Check the following:
• If required to enable headset control (answer/end
and mute) functionality, ensure you have Poly Lens
Desktop App or Plantronics Hub for Windows/Mac
installed. See
Load
software.
• Mac only: if you are running Skype for Business
softphone, quit Plantronics Hub for optimum headset
call control.
• For Microsoft Teams, tap the Call button to
interact.
• For Skype for Business, press and hold the Call
button for 2 seconds to interact.
• Set your target phone by going to Aplicación
Poly Lens Desktop > Softphones > Software Settings
> Target Softphone
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by
going to Aplicación Poly Lens Desktop > Softphones >
Software Settings > Target Softphone
When you configure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
To configure the headset sound on your computer,
see
Configure for
media.
Install Aplicación Poly Lens Desktop.
If your headset sensors are not working as expected,
you may need to reset the sensors. See
Reset
sensors.
14
Tabla de contenido
