1. Limited Warranty Period
This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a
result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty
occurs, Segway will repair or replace your Product in accordance with the terms of this Limited Warranty. The
applicable period for the Limited Warranty begins from the later of either: (i) the original purchase date of the
Product from an authorized Segway Distributor or Dealer; or (ii) the activation date of the Product through the
Segway-Ninebot App, and applies to the Product in the following ways:
Vehicle Body
• Hub Motor
• Controller Assembly
• Handlebar
• Stem
• Dashboard
• Drum Brake
• Front Fork Assembly
• Front fork/tube rotating parts
Other Components
• Control Cable
• Battery
• Battery Charger
• Brake Handle
• Electronic Throttle
Components Subject to Wear
• Parking Stand Assembly
• Brake Wire
• Tire
• Fender
• Headlight Assembly
• Folding Hook
2
• Hook
• Rear Light
• Kickstand Assembly
• Charging Base
• Front Fork Cover
• Stop Collar
• Bell
1 years
Components Subject to Wear
• Bumper Strip
• Dashboard Cover
• Handlebar Grips
• Decorative Cover
• Battery Compartment Cover
• Foot Mat
• Rubber Plug
• Reflective Stickers
• Valve Stem Extension
180 days
Replacements and Repairs
The longer of: (i) the remainder of the original Limited Warranty for the Product; or (ii) 90 days from the
consumer's date of receipt of the replacement or repaired Product.
2. Limited Warranty Service Process
Segway's online help resources are available at: http://www.segway.com/support/service-warranties.
90 Days
If you discover what you believe is a defect for your Product, please contact Segway at 1-866-473-4929 or at
[email protected]. Segway's technical support personnel are available to assist you in diagnosing
and fixing any problems you may encounter in the use of your Product. In the event we cannot help you fix the
problem, you may be entitled to warranty service under this Limited Warranty.
In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to
provide Segway with (i) the proof of purchase from an authorized retailer; and (ii) the Product's serial number.
Upon verification of your eligibility, you will need to provide your name, email address, mailing address and
15 Days
3
