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Oki Data Authorized Service
Providers: U.S. & Canada
For the most comprehensive, up-to-date listing of Oki Data
authorized Service Centers in the United States and Canada:
www.okidata.com
• In the U.S. go to
• In Canada and the U.S., call 1-800-654-3282
(1-800-OKI-DATA).
Oki Data Contact Locations: U.S. & Canada
United States
Oki Data Americas, Inc.
2020 Bishops Gate Blvd.
Mt. Laurel, NJ 08054
Phone: 1-800-654-3282
Fax: 1-856-222-5247
Service and Support:
U.S. and Canada
Oki Data is firmly committed to the satisfaction of our customers. If
you have a problem that your customer documentation cannot
solve, contact the listed sources for service or support.
Sales and Service Dealers: U.S. & Canada
Consult the store location where you purchased your machine, or
contact Oki Data for the location of the nearest Authorized Oki
Data Service Dealer.
• Prices and minimum charges may vary.
• Proof of purchase is required for warranty work. Be sure to retain
your purchase documents.
Telephone Support
(Toll Free in the U.S. and Canada)
Automated Attendant
1-800-654-3282 (1-800-OKI-DATA)
For quick answers to commonly-asked questions, the Automated
Attendant is available 24 hours a day, 7 days a week. The system
can provide immediate assistance with:
• Basic operating procedures
• Sales and service referrals
• Parts and consumable referrals
• Product information
2
and click Dealer Locator.
Canada
Oki Data Americas, Inc.
2735 Matheson Blvd. East, Unit 1
Mississauga, Ontario
Canada L4W 4M8
Phone: 1-800-654-3282
Fax: 1-905-238-4421
Customer Support Professionals
1-800-654-3282 (1-800-OKI-DATA)
Customer Support Professionals are available 24 hours a day, 7
days a week. Please be sure that you are calling from a telephone
close to your machine so you can describe your problem accurately.
Our Customer Support Professionals are trained on all current OKI
products. They can answer your questions regarding:
• Locations of sales and service dealers
• Installation of your machine
• Usage/normal maintenance of your machine
• Error message interpretation/solutions
• Parts and supplies identification
• Consumer relations
Note:
Customer Support Representatives are not trained to
provide assistance with the use of commercial software
packages. Please consult your software user's manual for
times and availability of their support.
Limited Warranty: Latin America
Oki Data warrants this printer (hereinafter Product) to be free in
defect in material and workmanship and will remedy any such
defect according to the terms of this Limited Warranty. This Limited
Warranty does not extend to consumable items, including but not
limited to ribbon cartridges, fuses, etc.
Oki Data will repair (or at its option, replace) at no charge, any
defective component(s) of the Printer for one (1) year from the date
of purchase except for the printhead (LED imaging array), which is
warranted for a period of five (5) years from date of purchase.
This Limited Warranty extends to the original purchaser only.
To make a request or claim for service under this Limited Warranty
the original purchaser must return the Oki Data Product to an
Authorized Oki Data Service Center within the country purchased.
The purchaser returning the Product for repair must pay for all
transportation charges to the repair center. A written receipt for the
Product, showing the date of purchase, dealer's name, and both the
model and serial numbers of the Oki Data Product must accompany
any request or claim for work to be performed under this Limited
Warranty.
This shall not apply if the Product has been damaged due to abuse,
misuse, misapplication, accident, or as a result of service or
modification by any other than an authorized Oki Data service
center.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN
THOSE ON THE FACE HEREOF AND DESCRIBED ABOVE.
NO WARRANTIES EXPRESS OR APPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, SHALL EXTEND BEYOND THE RESPECTIVE
WARRANTY PERIODS NOTED IN THE ABOVE TABLE.
OKI DATA SHALL NOT BE RESPONSIBLE OR LIABLE FOR
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LOSS ARISING FROM THE USE OF THIS
PRODUCT.
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