BEFORE CALLING FOR SERVICE
Problem
Possible Causes
Moisture forms
• Moisture may form when the
on the dispenser.
Odors in the
• Interior needs to be cleaned.
refrigerator.
• Food with strong odor is in
• Some containers and
The door(s) will
• Food package is keeping the
not close.
• Door was closed too hard,
• Refrigerator is not level. It
• Floor is uneven or weak. The
• Refrigerator is touching the
Drawers are
• Food is touching the shelf on
difficult to move.
• The drawer track is dirty.
The dispenser
• The household water-line
will not dispense
water.
• The refrigerator or freezer
• When a installed tube is bent.
• When a filter is old.
Water has an odd
• The water has been in the
taste and/or odor.
• The unit is not properly
• When a filter is old.
(CONT.)
temperature or humidity are
high.
the refrigerator.
wrapping materials produce
odors.
door open.
causing other door to open
slightly.
rocks on the floor when it is
moved slightly.
refrigerator rocks on the floor
when it is moved slightly.
wall or the cabinets.
top of the drawer.
valve is not open.
door is not closed.
tank for too long.
connected to cold water line.
Solutions
• Wipe off the moisture.
• Clean interior with sponge, warm water, and
baking soda. Be sure the soda is completely
dissolved so it will not act as an abrasive
compound.
• Cover food completely.
• Use a different container or brand of wrapping
materials.
• Move the packages that keep the door from
closing.
• Gently close both doors.
• Adjust the height-adjusting screw.
• Be sure the floor is level and can adequately
support the refrigerator. Contact a carpenter to
correct sagging or sloping floor.
• Move the refrigerator.
• Keep less food in the drawer.
• Clean the drawer and the track.
• Open the household water-line valve.
• Be sure both doors are closed.
• Check the installed tube.
• Replace with a new filter.
• Dispense for 2 minutes and discard to freshen the
supply. Dispense and discard for an additional 2
minutes to rinse the tank completely.
• Connect the unit to a cold water line that supplies
water to the kitchen faucet.
• Replace with a new filter.
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