BEFORE CALLING FOR SERVICE
Before calling for service, review this list. It may save you both time and expense. This list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
Problem
Possible Causes
Refrigerator
• Refrigerator control is off.
compressor does
• Refrigerator is in defrost
not run.
• Plug at the wall outlet is
• Power outage. Check house
Refrigerator runs
• Refrigerator is larger than the
too frequently or
too long.
• The room or the outdoor
• Refrigerator was recently
• Large amounts of warm or
• Doors are opened too
• Refrigerator or freezer door
• Refrigerator control is set too
• Refrigerator or freezer gasket
Refrigerator
• The thermostat is keeping the
compressor
cycles on and off.
Temperature in
• Freezer control is set too
the freezer is too
cold, but the
refrigerator
temperature is
satisfactory.
Temperature in
• Refrigerator control is set too
the refrigerator is
too cold, but the
freezer
temperature is
satisfactory.
cycle.
disconnected.
lights.
previous one you owned.
weather is hot.
disconnected for a while.
hot food may have been
stored recently.
frequently or for too long.
may be slightly open.
cold.
is dirty, worn, cracked, or
poorly fitted.
refrigerator at a constant
temperature.
cold.
cold.
Solutions
• Set the refrigerator control.
• This is normal for a fully automatic defrosting
refrigerator. The defrost cycle occurs periodically.
• Make sure the plug is tightly pushed into the
outlet.
• Call the local electric company.
• This is normal. Larger, more efficient units run
longer.
• It is normal for the refrigerator to work longer
under these conditions.
• It takes a few hours for the refrigerator to reach
cooling temperatures.
• Warm food will cause the refrigerator to run longer
until the desired temperature is reached.
• Warm air entering the refrigerator causes it to run
more. Open the door less often.
• Make sure the refrigerator is level. Keep food and
containers from blocking the door.
• Adjust the refrigerator control to a warmer setting
until the refrigerator temperature is satisfactory.
• Clean or change the gasket. Leaks in the door
seal will cause the refrigerator to run longer in
order to maintain desired temperatures.
• This is normal. The refrigerator cycles on and off
to keep the temperature constant.
• Adjust the freezer control to a warmer setting until
the freezer temperature is satisfactory.
• Adjust the refrigerator control to a warmer setting.
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