Troubleshooting Guide; Possible Cause - PUR PUN3RO Manual Del Propietário

Troubleshooting Guide:

Problem
Milky colored water
Noise from faucet
Slow water production
Offensive water taste or smell
No drain water
Water leak from the Faucet Air Gap
Hole
Water leak at thread fittings
Water leak at quick-connect
fittings
Water leak at sump
connection
Should service be required or you have any questions regarding how to use your PUR product, please contact Customer Service at:
1-877-447-4768 or [email protected]

Possible Cause

Air in system
Air gap in the Faucet
Location of Saddle Drain Clamp
Restriction in drain line
Low water pressure
System has just started up
Low air pressure in the Storage Tank
Crimp in Tubing
Clogged Pre-Filters
Non-operational Membrane
GAC Polishing Filter is depleted
Fouled Membrane
Sanitizer not flushed out
Clogged Drain Flow Regulator
3/8" black tubing plugged, restricted
or incorrectly connected to drain line
Fitting not tightened
Tubing not cut squarely
Tubing not pushed in all the way
Tubing nicked or outer surface finish is
not smooth
Sump not locked in the correct position Turn the sump into the 'Lock' position.
O-ring missed or damaged
Solution
It's a normal occurrence during initial start-up of the system. This milky
color will disappear during normal use within 1 to 2 weeks.
Normal sound with an Air Gap Faucet when the RO system is producing
RO water.
Relocate the drain to a horizontal location.
Clear blockage that is sometimes caused by debris from garbage disposal
unit or dishwasher.
The systems require min 40 psi incoming water pressure. A booster pump
may be needed in low water area.
Normally it takes up to 2 hours to fill the Storage Tank.
Add air pressure to the Tank. The pressure should be 5 to 7 psi when the
Tank is empty.
Check Tubing - Straighten or repair as necessary.
Replace Pre-Filters.
Replace the Membrane.
Replace the GAC Polishing Filter.
Replace the Membrane.
Drain the Storage Tank and refill it. Repeat to discard 3 tanks of water.
Replace the Drain Flow Regulator.
Eliminate restriction or plug. Check the drain line is routed properly, not
clogged or crimped.
Tighten Fittings as necessary.
Cut the Tubing end square.
Push the Tubing in all the way.
Pull the Tubing out of the Connector, cut off problem area and reinsert the
Tubing into the connector.
Check the O-rings and replace if necessary.
14