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Warranty clauses
The manufacturer guarantees the buyer and the user all of the rights established in 1/2007, of 16 November, on Warranties on the sale of Consumer
Goods.
It also guarantees the buyer and user of the products, that it will repair said items in the event that they suffer a fault due to a material or manufac-
turing defect, provided they are destined for private use and have been handled correctly in accordance with the installation, connection, operation
and usage instructions. In the event that the size and mobility of the product permits its transport to the Manufacturer's Official Service Centre, The
manufacturer shall be under no obligation to transport its Technical Personnel to the user's domicile. The manufacturer reserves the right to remove
the product and repair it in its installations, depending on the technical complexity which its repair may entail. The manufacturer guarantees all of its
products against any manufacturing defect for a period of 5 years beginning on the date that the product is purchased, as evidenced by the receipt
to be provided.
All products are subject to an initial visual inspection prior to loading. In the event that they are equipped with their respective hydromassage systems,
subsequent inspections on each and every one of these are performed to ensure their correct operation and that no water leakage occurs before
proceeding with their final packaging.
We request that our customers verify that the products are found to be in perfect condition upon delivery and before proceeding with their installation.
The installer should perform a final visual and operational inspection prior to their final installation.
Terms and conditions
The manufacturer is responsible for a period of six months after delivery of the product of the lack of conformity, it is presumed that during this period
it was when the thing was given, unless proved otherwise.
The manufacturer is liable to 2 years provided that it has been proved the alleged non-compliance after the first six months.
In the event of an inconformity regarding the item under the consumer contract, the consumer may opt for either its repair or replacement, except in
such case that it turns out to be impossible or unwarranted.
The buyer or user must inform the manufacturer of any inconformity within a period of 2 months from the time they become aware of it.
This warranty is extended to the buyer and user, provided it is duly certified by means of the original invoice or receipt and delivery note for the product.
The guarantees cover manufacturing defects.
Warranty exclusions
The following are excluded from the warranty:
1. Damage originating as a consequence of: owing to circumstances beyond our control, atmospheric and geological phenomena, changes in elec-
trical voltage, chemical agents, electromagnetic reactions, effects in combination with water, such as, for example, those produced by water hardness,
lime scale deposits, excessive atmospheric humidity, etc.
2. Incorrect installation and/or connection in accordance with that described in the enclosed instruction and user manuals which accompany each
shower panel, such as inadequate voltage, water or gas pressure, inadequate electrical or water connection, inadequate levelling of the apparatus,
inadequate connections to the waste water network, water leaks in the installed products, etc.
3. Shower panels connected to water pressure greater than 4 bars.
4. The manufacturer does not perform home installations of the products it manufactures. As such, damage caused by or originating from incorrect
installation is excluded from the Warranty, and remains the responsibility of the installation company.
5. Work carried out by technical personnel not authorized by or not belonging to the manufacturer official Service, even where the work is only partial.
The manufacturer does not install any of the products in its catalogue. However, to facilitate the needs of its customers in this respect, it does have a
series of totally independent partners (called Authorized Service Providers for practical effects only) who will charge the customer directly for their ser-
vices (in the event the customer decides to contract one of them through the manufacturer), and who are solely responsible for the work they carry out.
Costs arising from Authorized Service Providers shall only be covered by the manufacturer when acting in the role of AFTER SALES SERVICE, in the
event that the product is covered by the WARRANTY period, upon prior verification and acknowledgement of the manufacturing defect by this trading
company's technical department, communicated in due time and proper form, and with the Authorised Service Provider solely responsible for its
services.
6. Damage arising from work on plumbing, masonry, carpentry, etc. necessary to proceed with the installation of the product in the user's domicile.
7. Additional work or expenses and conversions to the mains water, electricity, gas, drainage, etc. necessary for the installation of the products covered
by the Warranty.
8. Manipulation of information appearing on the invoice, receipt or this warranty.
9. This Warranty does not cover the product's regular maintenance operations, cleaning of filters, condensers, motor checks or electrical installation,
installation of plumbing, gas, boiler, connections, electrovalves, maintenance of any wooden elements such as floorboards, seats, skirting, etc., nor
the issuing of certificates accrediting correct operation that may be required, on a regular basis or not.
10. This Warranty does not cover the replacement of products which cease to function through use, denominated consumables, light bulbs, motor
condensers, filters, etc.
No person or entity is authorized to make any modification (verbal or written) to this warranty.
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