Troubleshooting
XIII Troubleshooting
13.1 Troubleshooting guide
Symptom
Does not switch on
Flame goes out
Flame goes out
Data card 95%
No GPS reading
No card shown on LCD
13.2 Warnings list
Message
Battery low
Charge complete
Charging
Charging error
Contact your supplier
for service / repair
Date not saved
Do you want to stop
readings?
Enter new admin pin
Enter pin for access to
admin menu
Flame failure
Gas supply low / no
cylinder attached .
Gas pressure too high
In clean air?
Lost GPS signal
Memory card almost
full
44
Diagnosis
Battery flat
Machine has been tilted
Material has entered Gas-Tec
Memory card almost full
No lock
No card detected
What this means
The battery level is low .
Device charged completely .
The device is charging .
Error in charging device .
System has reported an error .
Back button pressed on Set
date page .
The Stop button is pressed .
User confirmation to stop .
Request to enter new admin
pin .
User trying to access protected
settings .
The flame has failed .
Gas pressure is low or cylinder
not attached
Pressure in the hydrogen
cylinder exceeds 1800 psi
Device prepared to set the zero
PPM level .
No GPS satellites in view .
The memory card is running low
on free space .
Remedy/check
Recharge battery
Set machine upright
Check filters
Back up log files and delete from card
Take outside and wait
Check if memory card is inserted into the card slot
What you need to do
Turn off the device and connect
the charging unit to the device .
Disconnect the charger from the
unit .
Nothing .
Restart the device and repeat the
charging process .
Restart the device . If the error
reappears, consult manufacturer
Press OK to change date or back
button to cancel .
Confirm by pressing the Yes / No
button .
Enter a new PIN for admin menu .
Enter a valid pin to continue .
Press the igniter again to lit the
flame .
Check the bottle pressure and / or
replace the cylinder
Close valve & depressurize
Disconnect cylinder and use one
with less than 1800 psi
Make sure that the device is in
clean air and / or the background
PPM level is less than 30 PPM
Keep the device under open sky
to acquire GPS Signals .
Back up the log files to PC and
then delete the log files from the
device .
Gas-Tec
Where to find
further info
X .4
X .4
X .4
X .4
V .2
III .4
VII .4
VII .5
III .2 .8, III .3 .5
III .2 .6, X .1
XII .1
III .2 .10
III .3 .2
VI .4