Information For Users; Technical Assistance / Warranty - Extel JCH TOUCH SER.R1 Instrucciones De Uso E Instalación

7. INFORMATION FOR USERS

It is necessary to disconnect the power supply for at least 30 seconds in any cases when the product
does not work properly and particularly after:
- Adding a monitor.
- Modifying the wiring.
- Modifying the position of dip-switches on the back of a monitor.
- 230 V~ power failures following a thunderstorm or works.
The guarantee may be voided if you open the device.
When returning the product to after sale service department, protect the screen to avoid
scratches.
Clean with a soft cloth only, do not use solvents.

8. TECHNICAL ASSISTANCE / WARRANTY

Fault
The monitor does not switch on The monitor is not power-supplied
Bad quality image
And/or sound
No control "gate"
Rings permanently
Image too bright
No ring tone
Triggering of the strike and of
the automatic gate opener at
the same time when pressing
the button
Possible cause
The monitor is not connected to the
fixing grid
Environment
Use
wiring
Position of the camera
Use
Wiring
12GB
Solution
Check polarity of the wires + and -
Reconnect the connectors
Check if the cables used have
adapted size and the connection
cables of the video door phone
are not in the same sheath as
230 V~ cables
Long press (2 sec.)
Check the connection
wires are not reversed
Do not expose the lens
of the camera to direct sun light
or to reflective surface.
Potentiometer volume to pump
up – deactivate the mute mode.
Wiring not of the good size