Connection Problems; Remote Service Connectors - Hach SC4200c Manual Básico Del Usuario

Problem
The sensor status LED
flashes amber, while the
second sensor is not
connected.

9.2 Connection problems

Problem
The cloud connection
LED stays red.
The cloud connection
LED stays off.
Sometimes the LED
flashes blue for a short
time.
Section 10 Replacement parts and accessories
Refer to the expanded user manual on the manufacturer's website for the replacement parts and
accessories that are approved by the manufacturer.

10.1 Remote service connectors

The remote service connectors only apply to LXG524.xx.xxxAx controllers. The manufacturer
recommends that the remote service connector is installed only by Hach Service technicians.
24 English
Possible cause
Sensor connection issue
Possible cause
No access to
cloud, but access
to internet
No access to
internet
The cloud
connection LED is
not working.
N O T I C E
Examine the sensor and the sensor cable for
damage. If damage is found, contact
technical support.
If no damage is found, disconnect the
sensor, wait for 15 seconds, then connect
the sensor again. Contact technical support if
the LED flashes amber again.
Solution
If the controller is connected first time to cloud,
make sure that the controller is provisioned by the
MSM.
If the controller was connected to the cloud before,
set the controller to off. Set the controller to on
again. Contact technical support if the LED stays
red again.
Cellular internet access:
• Use the web server application to check the
SIM card settings (provider, APN etc.).
• Use the web server application to check the
network status.
• Make sure that the prepaid SIM card has credit.
• Make sure that the SIM card data volume is not
exceeded.
LAN internet access:
• Make sure that the controller has approval to be
connected in the network.
• Make sure that the network cable is connected
to the correct Ethernet port. Refer to
on page 13.
• Use the web server application to examine the
network status.
Make sure that the sensors are connected to
MSM. Contact technical support.
Solution
Figure 6