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Troubleshooting
ISSUE
Can't hear other
party.
Other party can't
hear me.
Phone won't turn
on.
Can't make calls
or texts.
App stopped /
frozen.
Not receiving
Voicemail.
Why did I get
charged?
Why is my account
suspended?
POSSIBLE CAUSE(S)
Microphone volume is too low or
muted.
Low signal strength.
Mobile connection not optimized.
Battery is empty.
Charger does not work.
Google Services not set up.
Account out of sync.
Using wrong texting app.
Messaging app out of date/uninstalled.
Various.
"Voicemail" app not installed.
Not subscribed to "voicemail" service.
You were charged for renewal of a
paid monthly service.
You are enrolled in "auto topup" and
have reached your data threshold.
A charge on your card has failed.
"Automatic Top-up" is disabled and
you have reached your data threshold.
S
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